Performance issues with Visual Studio Team Services in West Europe – 02/20 – Resolved

Update: Monday, 20 February 2017 14:49 UTC The issue is confirmed to be mitigated and customers in West Europe region should now not experience any slowness accessing their Visual Studio Team Services accounts. Our DevOps team continue to work on identifying the root cause of the issue to prevent any recurrence.  Sincerely,Chethan Update: Monday, 20…


Hosted Build issues with Visual Studio Team Services – 02/14 – Resolved

Update: Tuesday, 14 February 2017 19:38 UTC This incident has been mitigated as of 19:27 UTC. This is a re-occurrence of the incident from earlier today which has impacted a subset of users hosted in South Central US region. A bug has been identified which appears to be triggered during account restore process. This in…


Performance issues with Visual Studio Team Services – 02/13 – Resolved

Update: Monday, 13 February 2017 17:27 UTC The issue was mitigated at 15:10 UTC when the impacted front-end instance was taken out of rotation. The faulty host node has been set to ‘out for repair’ and with a special setting so that this node will not brought back into rotation automatically and it will need specific…


Performance issues with Visual Studio Team Services in North Central US Region- 02/13 – Resolved

Update: Monday, 13 February 2017 12:26 UTC Root cause has been isolated to high CPU utilization on one of the collection database which was impacting VSTS users hosted on the database. To address this issue we have failed over the database. Visual Studio Team Services in North Central US region is now working as expected….


Performance issues with Visual Studio Team Services in East Australia Region- 02/13 – Resolved

Update: Monday, 13 February 2017 12:36 UTC We have mitigated the issue by scaling up the front end role instances. Visual Studio Team Services in East Australia region is now working as expected. We are working on the root cause of the incident to prevent any reoccurences.  Sincerely,Chethan Update: Monday, 13 February 2017 09:33 UTC…


Data Imports issues with Visual Studio Team Services – 02/11 – Resolved

Update: Sunday, 12 February 2017 01:58 UTC The hot fix has been deployed for data import flows and our validation confirmed the issue as mitigated. Customers should not see any issues from data import service.  Sincerely,Venkata Sainath Reddy Update: Sunday, 12 February 2017 00:14 UTC The hotfix is currently being deployed. We will update as soon as…


Issues with Volume Licensing for Subscriptions – 02/11 – Resolved

Final Update: Thursday, 11 February 2017 04:29 UTC Upon further investigation we have identified that there were configuration issues under Service Bus Subscription for Volume Licensing. We have re-configured the settings to mitigate the issue and very small set of customers would have experienced issues in obtaining the Volume licenses during the impact window. Start Time : 2017-02-11 01:50:00 UTC End…


Investigating issues with hosted build in Visual Studio Team Services – 02/11 – Resolved

Update: Saturday, 11 February 2017 05:08 UTC This issue was caused due to a config change where IaaS deployment were failing and that led to build failures. We applied a hotfix to mitigate the issue and IaaS deployments are working and customer shouldn’t see any delay in build queue. Sincerely,Venkata Sainath Reddy Update: Saturday, 11…


Performance issues with Visual Studio Team Services in West Europe Region – 02/10 – Resolved

Update: Friday, 10 February 2017 11:41 UTC The issue is confirmed to be mitigated and customers in the West Europe region should now have no problems accessing their Visual Studio Team Services accounts. We identified that the issue is with one of the web role instance. We have captured the necessary traces and took the node…