Mitigated issues with Release Management Feature in West Europe – 04/16 – Mitigated


Final Update: Monday, April 16th 2018 11:46 UTC

We’ve confirmed that all systems are back to normal as of 10:55 UTC Monday April 16th. Our logs show the incident started on 7:55 UTC Monday April 16th and that during the 3 hours that it took to resolve the issue customers might have experienced slow Release Management commands in the West Europe Region. Sorry for any inconvenience this may have caused.

  • Root Cause: The failure was isolated to a poorly performing Stored Procedure.
  • Incident Timeline: 7:55 UTC through 11:55 UTC

Sincerely,
Ariel Jacob


Update: Monday, April 16th 2018 11:02 UTC

Our DevOps team continues to investigate issue with Release Management Feature in West Europe. Root cause is fully understood at this time and it is suspected to be repetitive. The problem began at 04-16-2018 09:22 UTC.

  • Next Update: Before Monday, April 16th 2018 13:15 UTC

Sincerely,
Anmol


We're investigating Performance Degradation issue with Release Management Feature in West Europe.

  • Next Update: Before Monday, April 16th 2018 10:15 UTC

Sincerely,
RajeshKumar


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