Issues with sign-in link on visualStudio.com – 01/22 – Mitigated


Final Update: Monday, January 22nd 2018 21:54 UTC

We’ve confirmed that all systems are back to normal as of 21:49 UTC after the rollback was completed and caches were cleared. Sorry for any inconvenience this may have caused.

Sincerely,
Sri Harsha


Update: Monday, January 22nd 2018 21:15 UTC

Failed deployment rollback has introduced a condition where parts of site is rendering as plain text. Multiple landing pages like downloads, VSTS and support are affected. Our engineers are working to restoring functionality.

  • Next Update: Before Monday, January 22nd 2018 22:30 UTC

Sincerely,
Sri Harsha


Update: Monday, January 22nd 2018 19:00 UTC

We continue to investigate this problem and currently do not have an estimated time for resolution. All the content on visualstudio.com site remains unaffacted and the work around documented below still holds good. If you're looking to access your product keys and downloads, our 'My Benefits' page remains accessible via https://my.visualstudio.com.

  • Next Update: Before Monday, January 22nd 2018 21:15 UTC

Sincerely,
Sri Harsha


Update: Monday, January 22nd 2018 17:56 UTC

The "Sign in" link in the upper right-hand corner of the VisualStudio.com site is inactive. Users attempting to sign in are not able to click the link to start the sign in experience. Our investigations are focused on a recent deployment that could have introduced this.

Workaround Available: Users are able to start the sign-in experience by navigating to https://app.vsaex.visualstudio.com/me

Next Update: Before Monday, January 22nd 2018 19:00 UTC

Sincerely,
Sri Harsha


Initial Update: Monday, January 22nd 2018 17:27 UTC

We're investigating an issue where the Sign-In link on the Visual Studio homepage is not working.

Users will be unable to sign-in via the homepage during this time.

  • Next Update: Before Monday, January 22nd 2018 18:30 UTC

Sincerely,
Conor


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