Performance issues with Visual Studio Team Services – 01/30 – Resolved

Final Update: Monday, 30 January 2017 21:18 UTC We’ve confirmed that all systems are back to normal as of 30 January 2017 ~21:20 UTC. We are aware of the root cause and have taken measures to make sure the issue is not repeated. Customers should now have no issues to view, change, and query custom fields in inherited…


Issues while installing package management extension in Visual Studio Team Services – 01/25 – Resolved

Update: Wednesday, 25 January 2017 20:58 UTC The fix has been completely deployed to all regions and users should now be able to install Package Management extension.  We apologize for the inconvenience it has caused. Sincerely,Arvin Update: Wednesday, 25 January 2017 16:14 UTC The fix has been validated and it is now being rolled-out to…


Connectivity issues with Visual Studio Team Services – 01/25 – Resolved

Final Update: Wednesday, 25 January 2017 02:09 UTC We’ve confirmed that all systems are back to normal as of 25 January 2017 ~01:49 UTC. Our logs show the incident started on 25 January 2017 ~12:34 UTC. Customers should now have no issues in connecting to their Visual Studio Team Services accounts. We have understood the root cause and are working on…


Issue with Visual Studio Team Services – 01/24 – Resolved

Update: Tuesday, 24 January 2017 19:11 UTC Root cause has been isolated to a configuration change made yesterday (1/23/2017 19:58 UTC) and introduced a bug which impacted users who have never used ServiceHooks in the past. To address this issue we rollback the changes at 1/24/2017 18:25 and we are now working on a permanent…


Connectivity issues with Visual Studio Team Services – 01/20 – Root Cause

Root Cause: Monday, 30 January 2017 15:20 UTC Customer Impact: VSTS customers saw significant slowness accessing their VSTS accounts from 01/20/2017 02:20 – 01/20/2017 03:45 5500 users across 2350 accounts saw web UX page render failing timeout 2800 users across 1500 accounts saw web UX page rendering being slow 3000 users were not able to…


ADVISORY – Planned Maintenance on VS Team Services – 01/21 – Cancelled

Final Update: Friday, 20 January 2017 21:33 UTC This scheduled maintenance work has been cancelled. It is likely to be rescheduled in the next few weeks. We’ll share a notification at that time. Sincerely, Sri Harsha We will be performing planned maintenance on the service that handles account creation, profile creation and Microsoft Teams integration…


Intermittent access issues with VSSubscriptions – 1/13 – Resolved

Final Update: Saturday, 14 January 2017 08:02 UTC We’ve confirmed that all Subscription jobs are back to normal as of 14 January 2017 ~07:30 UTC. Jobs are running successfully and all message have been processed without any errors. Root Cause: Jobs failed with access exceptions and timeout errors Chance of Reoccurrence: Low Lessons Learned: Processing of large…


Issues with Azure RM deployments in Visual Studio Team Services – 01/13 – Resolved

Update: Thursday, 19 January 2017 15:04 UTC We have deployed a fix for this issue and VSTS customers should now not see any issues executing Azure web app task using 1.x Build/RM agent. Sincerely,Chethan Update: Tuesday, 17 January 2017 14:11 UTC Our DevOps team continues to investigate issues with Azure RM deployments where the customers may…


Issues with package management extension in Visual Studio Team Services – 01/13 – Resolved

Update: Friday, 13 January 2017 23:23 UTC Root cause has been isolated to resolving service identities and we fixed the issue by doing a configuration change. Customers should not see any issues during install/try/buy package management extension installation in VSTS. Sincerely,Bapayya Update: Friday, 13 January 2017 21:07 UTC Our DevOps team continues to investigate issues with package management extension…


Connectivity issues with loading accounts on Visual Studio Team Services – 01/12 – Resolved

Update: Thursday, 12 January 2017 18:00 UTC Root cause has been isolated to a bug where few user accounts failing to load when installing or buying an extension. To address this issue we deployed a hotfix and the issue is fixed now. Sincerely,Bapayya Update: Thursday, 12 January 2017 16:57 UTC Our DevOps team found an…