Issues with Extensions on Visual Studio Team Services – 06/20 – Resolved

Update: Tuesday, 20 June 2017 22:43 UTC The issue with CodeSearch extension was self-mitigated. Between 21:30 and 22:00 UTC, users with accounts in India South region have not been able to install Code Search Extension. We will perform a detailed root cause analysis to prevent any recurrence. Sincerely,Sri Harsha  Update: Tuesday, 20 June 2017 22:15…


Issues with Visual Studio Team Services – 06/15 – Mitigated

Final Update: Friday, June 16th 2017 08:29 UTC The hotfix deployment has completed successfully across all regions and we have confirmed that the issue is resolved now.All systems are back to normal as of 16 June 2017 08:23 UTC. Our logs indicate that the incident started on 14 June 2017 06:18 UTC. We regret the…


Issues with Visual Studio Team Services – 06/13 – Mitigated

Final Update: Tuesday, June 13th 2017 20:48 UTC The hotfix deployment is complete and we’ve confirmed that this resolved the issue. Important note: Customers who edited build definitions that included custom task conditions may still be affected due to their conditions being deleted. Customers should review their build definitions and restore any missing conditions. The…


Performance Issues with Visual Studio Team Services – 06/11 – Mitigated

Final Update: Sunday, June 11th 2017 04:27 UTC We’ve confirmed that all systems are back to normal as of 11 June 2017 03:35 UTC. Our logs show the incident started on 11 June 2017 01:50 UTC and that during the 1 hours and 45 minutes that it took to resolve the issue. ~9.4% of active…


User Hub feature issues with Visual Studio Team Services – 06/09 – Resolved

Update: Friday, 9 June 2017 07:09 UTC Between 03:28 and 06:25 UTC on Friday, 09 June 2017, a subset of users who opted for new User Hub (xxx.visualstudi.com/_admin/_users) preview feature, with their VS Team Services accounts hosted in multiple US regions, West Europe, East Australia and South India region may have experienced a blank screen…


Issues with Visual Studio Team Services – 06/07 – Mitigated

Final Update: Wednesday, June 7th 2017 16:55 UTC We’ve confirmed that all systems are back to normal as of Wednesday, June 7th 2017 16:40 UTC. We believe the incident started at approximately Wednesday, June 7th 2017 06:30 UTC. Sorry for any inconvenience this may have caused. Root Cause: The root cause of this failure is…


Issues with Hosted Build Service in Europe – 05/30 – Mitigated

Final Update: Tuesday, May 30th 2017 17:31 UTC We’ve confirmed that all systems are back to normal as of 17:09 UTC, Our logs show the incident started on 30 May 2017 13:21 UTC. We have the long build queue wait times due to the Azure VM allocation issues. We worked with Azure team and mitigated…


Performance Issues with Visual Studio Team Services – 05/29 – Mitigated

Final Update: Monday, May 29th 2017 15:10 UTC We’ve confirmed that all systems are back to normal as of May 29th 2017 14 UTC. We have observed slowness connecting to one of the collection database hosted in South Brazil region and hence customers might have experienced slowness while working on VSTS accounts hosted in this…


Issues while accessing Visual Studio Team Services through Firefox browser – 05/29 – Mitigated

Final Update: Monday, May 29th 2017 18:55 UTC Firefox users may have experienced errors when trying to use Visual Studio Team Services. A fix has been implemented across our environment. Sorry for any inconvenience this may have caused. Root Cause: The failure was due to stale caches causing login errors. Users may have seen the…