Investigating issues with Visual Studio Team Services Service Hooks – 12/08 – Resolved

Update: Thursday, 8 December 2016 18:03 UTC Root cause has been isolated to a missing configuration in the service which was impacting all the newly created account between 12/05/2016 21:25 UTC to 12/08/2016 15:21 UTC. To address this issue we have fixed the missing configuration. Service Hooks service is now working as expected. We understand that…


Performance issues with Visual Studio Team Services Hosted Build – 12/08 – Resolved

Update: Thursday, 8 December 2016 17:13 UTC Root cause has been isolated to a incorrect business rule introduced recently which will block all concurrent build requests for an account beyond their allocated agent limit. We have mitigated the issue for all the new build requests by turning off feature flag to stop applying this business rule…


Issues with Release Management feature in Visual Studio Team Services – 12/08 – Investigating

Update: Thursday, 8 December 2016 19:24 UTC Our DevOps team continues to investigate issues with Release Management. Root cause understood at this time and team is working on pushing a hotfix to mitigate the issue. Some customers continue to experience secret in release definition shown as a empty string and all releases for the respective definition will fail. Work Around:…


Issues with Visual Studio Team Services TFVC – 12/07 – Resolved

Update: Wednesday, 7 December 2016 23:55 UTC   Root cause has been isolated to an application code bug in handling identities. Users would no longer experience any issues with history page. Our telemetry indicates, there were only 211 account impacted due to this issue. Accessing impacted accounts history page for subset file under subset of projects between 11/02/2016 and…


Issues with Visual Studio Team Services Profile and Avatar – 12/07 – Resolved

Update: Wednesday, 7 December 2016 03:33 UTC For the accounts created between 06 December 2016 18:45 UTC and 07 December 2016 ~03:00 UTC, changes to profile preferences, profile avatar was not synced automatically till 07 December 2016 ~03:00 UTC. For the duration of incident users might have observed default image for their avatar(top right corner in web…


Performance issues with Visual Studio Team Services in Europe region – 12/06 – Resolved

Update: Tuesday, 6 December 2016 19:10 UTC Root cause has been isolated to slowness in getting content from CDN endpoint. To address this issue, we have disabled the CDN in our service. Customer would no longer experience any performance issues in accessing the service. We are actively working with our CDN partners to understand the root cause of the…


ADVISORY – Planned Maintenance on VS Team Services – 12/02 – Cancelled

Update: Saturday, 3 December 2016 01:14 UTC This scheduled maintenance work has been cancelled. It is likely to be rescheduled in the next few weeks. We’ll share a notification at that time. Sincerely,Sri Harsha Initial Update: Friday, 02 December 2016 22:00 UTC Visual Studio Team Services team will be performing planned maintenance on the service…


Intermittent 503 errors impacting Visual Studio Team Services user in South Central US – 12/02 – Resolved

Update: Friday, 2 December 2016 19:27 UTC The issue self-mitigated but root cause is yet to be determined.  Last recorded exception was at 02 December 2016 16:37 UTC. We apologize for any inconvenience that this may have caused and we appreciate your understanding as we continue to improve our customer experience. Sincerely,Arvin Initial Update: Friday, 2 December…


Issues with Hosted Build – 12/01 – Resolved

Final Update: Thursday, 1 December 2016 17:48 UTC We have applied the mitigation steps and confirm that all systems are back to normal as of 01 December 2016 ~17:30 UTC. Our customers should no longer see any issues while using Visual Studio Team Services Hosted Build feature now. We are working on fixing the underlying bug to prevent…


Errors adding users to Visual Studio Team Services Accounts – 12/01 – Resolved

Final Update: Thursday, 1 December 2016 18:12 UTC We’ve confirmed that all systems are back to normal as of 1 December 2016 ~ 16:07 UTC when the config change was rolled back. We have performed additional validations and have confirmation that the customer impact has been mitigated. Root Cause: The failure was due to a…