One way to make sure nobody reports problems with your Web site


I had ordered a service online, and the Web site said, "Do not close this window until you are done, because once you close the window, you won't be able to come back."

Okay, fine. I just need to make sure I get everything I need before I close the window.

I click a link to download some of the information I had ordered, and I get the error message:

We're having trouble processing your request.
If this problem persists please let us know.
Email us at null

Related.

Comments (16)
  1. anonymouscommenter says:

    Related: It takes a surprisingly long time to discover a bug in your bug reporting software.

  2. anonymouscommenter says:

    Related: It takes a surprisingly long time to discover a bug in your bug reporting software.

  3. anonymouscommenter says:

    >Email us at null

    This is refreshingly straightforward – other web sites merely pretend that they're going to read your email.

  4. anonymouscommenter says:

    Look! The metrics prove that our website is 100% usable and bug-free, we've not had a single complaint!

  5. Motti says:

    The real bug is that they left out the `/dev/` part of the email.

  6. anonymouscommenter says:

    Please send feedback to the bitbucket and save us the time of deleting it.

  7. anonymouscommenter says:

    Sadly, I see things like this all too often.

  8. anonymouscommenter says:

    That almost looks poetic, like free verse or something.

  9. anonymouscommenter says:

    Binging "email us at null" brings up only a few examples. One of them actually makes it a "mailto:null" link. Too bad it wasn't "mailto:nul".

  10. Dave Bacher says:

    At least it didn't tell you to email changeme@on.install (I've seen that one on a real website somewhere).

    The null support email is, of course, far more likely a config issue than a bug.  Someone didn't populate the support address, the error page is working as intended there isn't data in the table that it's pulling from. :)

  11. anonymouscommenter says:

    If you're building dead-ends and tasking your users to manually record data you clearly possess then you're doing it wrong.

  12. anonymouscommenter says:

    > If this problem persists please let us know.

    Would have been better if they supplied a Comment text area on the webpage along with a Post button/link. And limited the text length to three characters.

  13. anonymouscommenter says:

    mail.com allows you to set up an @null.net email address

    some forums don't like it though (although it might be a problem with all mail.com's domains)

  14. anonymouscommenter says:

    Related: The other day I saw a sign on a car saying (translated):

    How's my driving?

    Call /dev/null

  15. anonymouscommenter says:

    "… and tasking your users to manually record data you clearly possess then you're doing it wrong."  

    Yes!  The USERS shouldn't need to e-mail the admins telling them that something broke.

  16. anonymouscommenter says:

    When will this website be browsable with an iphone?

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