Even the publishing department had its own Year 2000 preparedness plan


On December 31, 1999, Microsoft Product Support Services were ready in case something horrible happened as the calendar rolled over into the new year.

I'm told that Microsoft Press also had its own Year 2000 plan. They staffed their helpline continuously from Friday evening December 31, 1999 all the way through Sunday, January 2, 2000. They did this even though Microsoft Press did not normally staff its helpline ouside normal business hours, and even though all sample code in all publications come with a disclaimer that they are provided "as is" with no warranty.

I do not know if they took any calls, but I suspect not.

Comments (7)
  1. Roger says:

    Where I worked did end up having a y2k issue.  Certificate checking for SSL connections went wonky in a 16 bit Windows client.  32 bit Windows code plus a whole bunch of Unix code was fine.

  2. David H says:

    It seems they thought ahead and used only Y2K-complient paper.

  3. jas88 says:

    @David H: 2000-ply?

    I wonder if they tried having any dry-runs of their Y2K helpline, and if so, what possible support issues they thought up. "Help! My MS Press book on Office 95 is suddenly ambiguous and might be from 95 years in the future, ship me corrective stickers ASAP!"

  4. DavidE says:

    The company I was working for was really pushy about making all of the products y2k-compliant, even when the "problems" had no real effect on the program or data. The funny thing was that on our web site, you either saw Jan 1, 19200 or Jan 1, 192000 for a few days, depending on your browser. There wasn't even much of a reason to display the date on the web page.

  5. cheong00 says:

    @jas88: I think Microsoft Press's online store could potentially be affected (like shipment enquiry, etc.)

  6. pmbAustin says:

    If only they had planned better for the 2014->2015 transition... at the stroke of midnight, SmartGlass crashed and as of this moment, still will not launch on Windows PCs or Phones.

  7. hagenp says:

    Did some of the MS Press books also included CDs with installable software?

    Then having a help line manned during the Y2K transition period makes perfect sense.

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