The Windows Hardware Compatibility Program (WHCP) has been the primary channel that we use to communicate to the partner community about our core expectations that Windows places on devices, kernel-affecting software, systems, and solutions. As we transition to a Windows as a Service model, the WHCP must also evolve to accommodate the release cadences. We recognize the importance of feedback from our ecosystem partners and the needs to manage the valuable feedback received. Though LogoFB@microsoft.com has been serving this purpose for the last decade, it’s a challenge to track and categorize each request. Thus, we have decided to make improvements over the existing communication method. Over the next few months, the Microsoft Feedback Management service will replace the LogoFB email alias.
Starting July 15th, 2016, partners who have signed up for the Feedback Management service on the Sysdev Portal can create feedback bugs for the WHCP. The WHCP team will monitor and respond to the feedback bugs quickly. Partners who have a Sysdev portal account but do not yet have Feedback Management access may submit a request for access to Sysdev@microsoft.com. While LogoFB will continue to be operational for the next few months, we encourage partners that need to contact WHCP regularly to transition to the Feedback Management service as soon as possible.
In addition, we would like to take this opportunity to clarify when and whom to contact when a question does arise:
HCK/HLK support: troubleshooting and errata clarification
Open a support case with CSS directly. CSS representatives are on call to provide technical support for the HLK.
Customers who have a Premier Support Contract and are in need of high-priority handling are encouraged to use their designated Microsoft contacts to open support incidents on their behalf.
For customers without a Premier support contract, professional support options, including telephone numbers and pricing information, are available at Microsoft Support.
Sysdev Portal, including operation issues, submission status, driver signing status
Please contact Sysdev@microsoft.com for assistance
WHCP requirements, feedback, and other requests
- Feedback Management – Filing a feedback bug via Bug management within Sysdev Portal is the preferred method.
When submitting feedback via Feedback Management, make sure to populate the Partner keywords field with the following text: “LogoFB”
- LogoFB email – We will continue to monitor the LogoFB account, but our primary focus will be the Feedback Management service.