Experiencing Data Latency issue in Azure Portal for Metric Data in Europe West region – 07/27 – Resolved


Final Update: Friday, 27 July 2018 19:10 UTC

We've confirmed that all systems are back to normal with no customer impact as of 07/27, 17:50 UTC. Our logs show the incident started on 07/27, 08:05 UTC and that during the 10 hours that it took to resolve the issue customers may have been unable to query metric data, and/or may have received failure notifications when retrieving Application Insights data.
  • Root Cause: The failure was due to a
    recent deployment that prevented submitted data from fully propagating through
    our backend systems
  • Lessons Learned: Engineers will continue to
    investigate deployment procedures to prevent future recurrences of this issue
  • Incident Timeline: 9 Hours & 45 minutes - 07/27, 08:05 UTC through 07/27, 17:50 UTC

We understand that customers rely on Application Insights as a critical service and apologize for any impact this incident caused.

-Chandar Raghavan


Initial Update: Friday, 27 July 2018 17:46 UTC

We are aware of issues within Application Insights and are actively investigating. Some customers in West Europe region may experience metrics Data Latency.
  • Work Around: None
  • Next Update: Before 07/27 20:00 UTC

We are working hard to resolve this issue and apologize for any inconvenience.
-Chandar Raghavan


    


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