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Get support from Microsoft for accessibility questions via the Microsoft Disability Answer Desk


Click the visit the Microsoft Disability Answer Desk

The Microsoft Support team run the “Microsoft Disability Answer Desk” service, and have just announced that it’s now available for Australian customers, to allow you to get telephone support from Microsoft for accessibility questions. This service allows you to call a toll-free number and speak with an expert who can provide support for accessibility questions and assistive technology.

This is in addition to the general support available for all customers from the main Answer Desk page.

The Disability Answer Desk supplements the huge set of resources already published on our Microsoft Accessibility website, which provides detailed sections on accessibility in Windows 8, Windows 7, Office 365, Office 2013 and Office 2010. There’s also a section on Assistive Technology Products. In most education institutions there will be a person or team with specialist advice and support for accessibility, but the resources available through our accessibility website provide really useful background reading, and excellent advice on scenarios. It’s a great place to go if you want to understand how a teacher can publish accessible teaching materials for a wide range of students.

The Disability Answer Desk is available for Australian customers between 8AM and 9PM AEST on the toll-free number 1800 230 300 (there is also a Disability Answer Desk for New Zealand customers here)

There’s also a range of accessibility blog posts that I’ve written on this blog, that might be helpful:

Office templates to help families of children with autism

Accessibility in Office 365 for education

Using Microsoft Office Accessibility Checker to create resources that all students can use

Three steps to create talking books for students with Word

Accessibility workshop for education

Publishing accessible learning resources - more support in Office

Five ways Microsoft OneNote can help students with dyslexia stay organised

Comments (2)

  1. Carolyn says:

    I just purchased a new computer Windows 10 desktop.
    I could not figure to change 2 colors and my vision limitation.
    I like Windows 7 screen with color options.
    For Windows 10, there are 2 colors I don't want and Need to change one same color on that screen.
    What solution?

  2. Ian Butterworth says:

    I have an Assure Support Account (expires 10 Feb 2017) and when I tried to ring it I was told the support was closed. As I am disabled one of the MS Support people told me I was entitled to used the Disability Support Service as I have a brain injury (as well as heart problems and Alzheimer's disease).

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