|WannaCrypt Software Attack Update
The WannaCrypt software attack that occurred recently is likely to have a minimal effect on CRM/Dynamics 365 customers. Microsoft has issued a statement about the attack: The need for urgent collective action to keep people safe online: Lessons from last week's cyberattack.
Below is a description of the incident:
A significant number of customers have reported ransomware (Win32.WannaCrypt) that was suspected to be introduced into their environment via email, this malware is using social engineering to target companies. Microsoft Anti-Malware products have been updated and detect the present version of this malware from definition version 1.243.290.0 onwards. The ransomware then propagates in the Customers environment exposing a windows vulnerability that was patched in March 2017 encrypting the contents of the hard drive
Impacted customers should work through their disaster recovery plans to rebuild and/or patch their systems. Microsoft support will render assistance to infected customers in priority and based on business impact.
|Update the SDK to remove reference to the Azure Access Control Service (ACS)
With the deprecation of the Azure Access Control Service (ACS), it is important to update the SDK authentication code to remove all references to the ACS. Effective from versions Microsoft Dynamics CRM Online 2016 Update 1 (v8.1.1) and Microsoft Dynamics 365 (v8.2), Microsoft removed Live ID support and ACS dependencies on the server-side. It is required to update the references in all client side components as well.
For more information about the impacted versions and a workaround, review this article on the Microsoft Dynamics 365 Team blog.
|Dynamics 365 Insider Preview Program
Microsoft will invite customers and business partners to join The Dynamics 365 Insider Program. This program is committed to:
Quite a few changes will be implemented for this new preview program. The onboarding and participation experience are the biggest changes, including:
If you're interested in registering for the program:
If you have any questions, contact Dynamics 365 Insider Preview Help.
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|Updates & Releases
|Microsoft Dynamics CRM 2016 Service Pack 1.1 (on-premises)
Update 0.1 for Microsoft Dynamics CRM 2016 Service Pack is now available and includes resolutions for some of the following issues:
|Microsoft Social Engagement 2017 Update 1.4
The MSE 2017 Update 1.4 was just released in May 2017.
For more information, review the following article post.
|Supported email service configurations for server-side synchronization
Dynamics 365 customers with an email service included in their installation are faced with the decision of using server-side synchronization or the email router/Outlook synchronization. In both situations, there are multiple things to consider, including data encryption. This Technet article provides a table showing what's supported by server-side synchronization for each type of installation. There are also scenarios included that aren't supported by server-side synchronization.
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|Microsoft to deliver Microsoft Cloud from datacenters in Africa
Few places in the world are as dynamic and diverse as Africa today. In this landscape, there is enormous opportunity for the cloud to accelerate innovation, support people across the continent who are working to transform their businesses, explore new entrepreneurship opportunities and help solve some of the world's hardest problems. For these reasons, Microsoft is very excited to share our plans to deliver the Microsoft Cloud from datacenters in Africa.
Services include Microsoft Azure, Office 365 and Dynamics 365 — from datacenters located in Johannesburg and Cape Town, with initial availability in 2018. This announcement brings Microsoft to 40 cloud regions around the world — more than any other cloud provider — and will help organizations and people from Cairo to Cape Town accelerate their journey to cloud computing.
For more information about this opportunity, take a look at this post on the Official Microsoft Blog.
|Changes in the Dynamics 365 Portal trial strategy
As part of the Dynamics CRM 2016 SP1 release, Microsoft introduced the Portal Service for Dynamics CRM and launched https://experience.dynamics.com, where customers can request a Managed Portal trial to use in their Dynamics tenant.
With the launch of the Dynamics 365 service, the whole trial strategy for Dynamics 365 service has been redefined. Portal trials are now bundled as part of Dynamics 365 trials along with other add-ons like field service and project service. Apart from giving an integrated trial experience, the bundled Portal trials get converted into Paid version automatically when you purchase your Dynamics 365 subscription. This functionality was not available with Managed Portal trials before.
For more information, review Changes in Dynamics 365 Portal trial strategy.
|Universal Resource Scheduling Solution for Dynamics 365 Update 1
This past fall, Microsoft introduced the Universal Resource Scheduling Solution in Dynamics 365. Regardless of what type of scheduling your organization is engaged in: Field Service scheduling, Project Service Scheduling, Case scheduling, Lead scheduling, custom scheduling, the Universal Resource Scheduling Solution helps you book your skilled resources to the right work, at the right time, independent of work stream.
Update 1 is now available with new features to enhance the scheduling solution, including:
|Sample apps for Project Service Automation T&E entry
Source code samples are now available for two mobile apps which can be used with the Dynamics 365 for Project Service Automation solution. One app is for project team members to enter their time entries and the other app is for them to enter their expenses. Review this blog post for more details on the apps and where to access the download.
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|Training Sites & eLearning
Get the most up to date training and eLearning information for Dynamics 365 from the Help Center. The highly anticipated Training & Adoption Kit for Dynamics 365 is also available for download which includes user guides, quick reference cards, eBooks for end users and admins. Feel free to modify the content and distribute to your customers.
Want to know what new features are available for both online and on-prem customers? Then check out What's new in Dynamics 365 Help and Training.
Roll Back Upgrade via Restore Feature
Did you know the Backup/Restore feature in Dynamics 365 can be used to roll back an upgrade? Once upgraded, customers can select a backup from the previous version and restore to it. This will effectively roll the instance back to the previous version.
|Invite Users to access Dynamics 365 with Azure business-to-business (B2B)
Customers can invite other users to access their Dynamics 365 CRM (online) instance through their Azure portal. Invited users can access the Dynamics 365 CRM (online) instance using their own login credentials once an Office 365 Global admin has assigned them a Dynamics 365 license and a security role. For more details on how to invite a user, review this article.
|Introducing the Data Export Service for Dynamics 365
The Microsoft Dynamics 365-Data Export Service is a free add-on service made available on Microsoft AppSource that synchronizes Microsoft Dynamics 365 (online) data to a Microsoft Azure SQL Database store in a customer-owned Microsoft Azure subscription. The Data Export Service synchronizes the entire Dynamics 365 data initially and thereafter synchronizes delta changes on a continuous basis as they occur in the Microsoft Dynamics 365 (online) system. This helps enable several analytics and reporting scenarios on top of Dynamics 365 data with Azure services, such as Power BI or Machine Learning and opens up new possibilities for customers and partners to build custom solutions. For use cases and to learn how to set up the service, take a look at this article.
|Analyze your Dynamics 365 business processes with Power BI
The new Process Analyzer Content Pack for Power BI is now available for Dynamics 365 version 8.2 and higher. This content pack links directly to the Dynamics 365 database, creating interactive data visualizations that help provide insights into business process flows. Track service performance with metrics like volume in processes with average duration in stage (broken down by stage), the process stage funnel, volume over stage completion date, and velocity through stages (with duration and days since completed). Users can create personalized business-process analytics that are most relevant to them and explore the information using the Power BI portal.
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