Podcast and Overview: Microsoft Dynamics CRM 2016 Service Pack 1.1 (on-premises)


Related collateral you should know about:

We’re proud to announce that all packages for Microsoft Dynamics CRM 2016 Service Pack 1.1 (on-premises) were released on May 17th, 2017 to the Microsoft Download Center and are available for download! Appropriate packages will appear on Microsoft Update shortly.

Note: The Updates documented in this blog update the Dynamics CRM 2016 components described in this Microsoft Knowledge base article:

Microsoft Dynamics CRM Installations, Updates and Documentation

Microsoft Dynamics CRM 2016 Service Pack 1.1 (on-premises) Build number:

8.1.1.1005

Microsoft Dynamics CRM 2016 Service Pack 1.1 (on-premises) Download Center page

Here’s the “Master” Microsoft Dynamics Knowledge Base article for Microsoft Dynamics CRM 2016 Service Pack 1.1 (on-premises): (KB 3203310). Going forward, the plan is to continue publishing Master Knowledge Base articles for CRM Updates a bit in advance of release to aid planning.

Podcast:

On Thursday, May 18th 2017, Greg Nichols and Ryan Anderson from the Microsoft CRM Premier Field Engineering Team provided information about:

  • The release of Microsoft Dynamics 360 Update 2.1 and Microsoft Dynamics CRM 2016 Service Pack 1.1 (on-premises)
  • New fixes made available in Microsoft Dynamics 360 Update 2.1 and Microsoft Dynamics CRM 2016 Update 1.1
  • New functionality made available in Microsoft Dynamics 360 Update 2.1 and Microsoft Dynamics CRM 2016 Update 1.1

during their Microsoft Dynamics 365 (on-premises) Update 2.1 and CRM 2016 Update 1.1 podcast.

Note regarding Podcasts: We’ve recently changed the location of where we are hosting and distributing our podcasts. See PFE Dynamics Podcast Update for more information.

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The “Microsoft Dynamics CRM / Dynamics 365 Updates: Release Dates, Build Numbers, and Collateral” Page

For pointers to download locations, release dates, build information, and CRM Premier Field Engineering blogs and podcasts for all supported Microsoft Dynamics CRM Updates, Update Rollups, and Service Packs, visit the “Microsoft Dynamics CRM / Dynamics 365 Updates: Release Dates, Build Numbers, and Collateral” page.

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Important note:

An updated Unified Service Desk for Microsoft Dynamics 365 / CRM (Build 2.2.2.806) has been released. See the following Microsoft Download Center webpage for download details:

Unified Service Desk for Microsoft Dynamics 365

General Upgrade Rollup and Service Pack Notes:

  • Testing CRM Update Rollups: Best Practices
    • Microsoft Dynamics CRM Premier Field Engineering recommends doing all the standard testing you generally do for all Updates, which could be the functional and performance testing that you would do with a new major release or a subset of that test plan
    • The “general rule of thumb” for test plans for Update Rollup installs are:
      • Test any changes in a pre-production environment BEFORE introducing into your production environment. Manage your risk!
      • Consider using the Performance Toolkit for Microsoft Dynamics CRM to simulate your production user load in your testing environment to shake out any performance-related issues early. The link above points to a recently-released version of the Toolkit reworked to support CRM 2016! Talk to your TAM (Technical Account Manager) if you want Premier Field Engineering to help your team install and configure it!
      • Test using the permissions your most restrictive end-user roles have. Testing with CRM Administrator permissions, for example, does not give you the complete picture
      • Concentrate on your SDK customizations, JavaScript, ISV add-ons – basically anything that’s not OOB functionality or customizations done from within the UI

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Microsoft Dynamics CRM 2016 Service Pack 1.1 (on-premises) packages are available for download via:

  • The Microsoft Dynamics CRM 2016 Service Pack 1.1 (on-premises) Download Center page – released May 17th, 2017
  • The Microsoft Update Catalog – to be released shortly
  • The Microsoft Update detection / installation process
    • Note: Microsoft Dynamics CRM 2016 / Microsoft Dynamics 365 Updates will be pushed via Microsoft Update as Important updates
    • Client packages installed manually by downloading the packages and running install will require local administrator privileges. If the client packages are installed via Microsoft Update or SCCM (System Center Configuration Manager), they will not require local administrator privileges
    • Consider using Windows Server Update Services (WSUS) or similar software distribution technologies to distribute Dynamics CRM Update Rollups internally. WSUS is a locally managed system that works with the public Microsoft Update website to give system administrators more control. By using Windows Server Update Services, administrators can manage the distribution of Microsoft hotfixes and updates released through Automatic Updates to computers in a corporate environment
    • For help with installation please see the Installation Information section of the Microsoft Dynamics 365 Update 2.1 “master” Microsoft Knowledge Base article

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Microsoft Dynamics CRM 2016 Service Pack 1.1 (on-premises) Prerequisites:

  • Essentially the prerequisites listed in the Microsoft Dynamics CRM 2016 Implementation Guide download or Online TechNet for the various CRM components serviced

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Issues resolved via Microsoft Dynamics CRM 2016 Service Pack 1.1 (on-premises):

  • Cannot read property ‘raw’ of undefined” error message is displayed for null-valued Two Option fields when Legacy Form Rendering is enabled
  • The Refresh from CRM button in Excel corrupts the Currency, Date and Time cells
  • The keyboard tab focus goes back to the CRM Home icon after you select any lookup value from the lookup dialog when using the keyboard
  • The Outlook client fails initial configuration with single sign-on (SSO)
  • Product Properties hyperlink to edit products does not work
  • When you create activities by using the Quick Create function, the notes section is unavailable in CRM Online 2016
  • 102 duplicate errors occur when you change a contact through the duplicate detection
  • You cannot add products from the product associated view in the orders and invoices entities
  • “Access Is Denied” error message occurs when you change an owner of a record through a lookup field
  • The Activities and Closed Activities icons aren’t displayed correctly
  • After the opportunity and contact view is updated with SLA columns, performance decreases when the view contains a Hierarchy condition
  • The Alt key does not lookup ActivityParty entities that reference from SDK
  • Application metadata sync detection should be language aware
  • Application metadata sync lock should be language aware
  • Application metadata sync on invalid tables should immediately obtain write lock
  • Application metadata sync should not set header state to invalid for user application metadata
  • An appointment that is tracked in Outlook creates duplicate appointments in Outlook after it is synced to CRM
  • You cannot create an opportunity record if a business process flow exists
  • Web API query does not honor the nested filter criteria that has multiple OR and one AND conditions
  • Calling setValue in the new form experience causes OnChange events to loop
  • “You must supply Parent campaign before you create a Campaign response” error message is displayed for campaign response reimports
  • Cancelling SLA Key performance indicators (KPI) does not cancel SLA timer
  • Cancelled order title is not displayed on the Activities tab
  • You cannot view the default sales dashboard
  • Case merge does not function as expected when you switch between the 2 cases and try to merge
  • Changing state attributes is not allowed when you create a 20-plugins stage in Dynamics CRM 2016 Service Pack 1
  • Changing the language through the top bar does not work on a Voice of the Customer survey
  • Charts return different results in the Mobile App client than in the Web CRM client
  • ClearOptions() of the OptionSet control will trigger the OnChange event through the new form rendering experience
  • Clicking telephone number links will open the Quick Create form
  • The command bar on the activities tab in the social pane does not display all buttons
  • The command bar is missing on multinational entity search on pop-up context
  • A contact who has a deleted email address in Exchange isn’t successfully synchronized back to CRM
  • The Contract Cancellation Date field is set to current day instead of the selected date on cancel
  • “System.InvalidOperationException: Collection was modified after the enumerator was instantiated” error message when you fail to create a placeholder
  • The notes section is unavailable when you create activities by using the Quick Create function
  • “Tracking Outlook Item in CRM contacting CRM” error message is displayed in Microsoft Dynamics CRM 2015 for sent email messages that have been tracked in Outlook
  • A SQL error is displayed when you download a Word template for account entities in Microsoft Dynamics CRM 2016 Service Pack 1
  • Update messages for plugins are inconsistent with documentation in Microsoft Dynamics CRM 2016 Service Pack 1
  • Users see a blank chart area after you switch to offline in Microsoft Dynamics CRM 2016 Service Pack 1
  • After you create an appointment in Microsoft Dynamics CRM and synchronize it to Outlook, the appointment disappears from the Outlook calendar
  • The time zone isn’t set correctly for Voice of Customer survey response entities in Microsoft Dynamics CRM 2016
  • The IME mode setting for fields are not respected in Microsoft Dynamics CRM 2016 Service Pack 1
  • Field values do not display from the opportunity Business Process Flow when the quote is revised in Microsoft Dynamics CRM 2016 Service Pack 1
  • The CRM App for Windows 8.1 phones freezes on a Stop error after you enter an organization URL
  • An error is displayed when you try to move admins to a different business unit
  • CRM for phones does not open a web browser when a URL contains multibyte characters
  • CRM mail merge sends only one email when recipients are restricted
  • The CRM Online copy feature fails if there is an alternative key on a business unit entity
  • CRM Online forms shift to the right when you select a lookup
  • CRM version upgrades fail if a SQL plan guide is in place on a customer database
  • Japanese characters are garbled in survey pages in Microsoft Dynamics CRM 2016
  • Xrm.Page.data.process.moveNext does not work when you save in Microsoft Dynamics CRM 2016 Service Pack 1
  • A Business Process Flow related error occurs when you convert a quote to an order in Microsoft Dynamics CRM 2016 Service Pack 1
  • Custom entities cannot be found by using the Quick Find function in the Dynamics 365 mobile app in offline mode
  • Custom views in a lookup window using AddCustomView does not align data and column titles
  • You cannot set 0 precision on the Opportunities page when you close it
  • Date fields display an incorrect value in the Response Summary area from a survey response record
  • Description fields do not scroll in read-only mode
  • Different security behavior with the new form experience and quick views within forms
  • The drop-down arrow is missing from select lists
  • Edge browser fails and redirects when you filter a view by using a custom filter
  • Emailing a link throws an exception on the Opportunity form when the All Stakeholders view is used
  • The MailboxQueueManager.GetExecutingOperationsMapping() email connector throws the “System.ArgumentException: An item with the same key has already been added”
  • Email router fails to process POP3 emails
  • Email tagger query performance has been optimized
  • Emails that are sent from Outlook or Gmail in response to CRM emails and emails to internal users are not tracked
  • Emails with attachments that are larger than the size set in CRM cannot be tracked
  • Exporting activities does not return expected related records
  • Engagement hub does not show queue items for personal views
  • Error occurs when you edit a chart in dashboard if it is created from a different language
  • Error occurs when you publish customization when using the Safari browser in Mac
  • The Error Reporting tab disappears in privacy preferences
  • Error occurs when you try to create an order from a revised quote
  • Error occurs when you open a case that is resolved by a workflow
  • Error occurs with the knowledge base search control on the lead entity
  • Exceptions in plugin assemblies will not surface as the inner exception
  • Error occurs when you try to add addresses when using the Safari browser on the iPad
  • “Custom form label for cell id ‘xxx’, phonecall.scheduledend matches the metadata display name and should be removed from the form” exception is displayed
  • Export to Dynamic worksheet does not respect regional settings
  • Export to Excel fails if there are columns that have duplicate display names
  • ExtendedTimeout in the prepareSync requests is not honored by the Outlook client
  • You cannot manually track appointments in Outlook if you type Korean characters in the subject
  • Incorrect errors (File Not Found or does not exist on disk) in logs on offline servers occur because of missing offline files
  • Sent email messages are left aligned for Hebrew organization
  • ForceApply user command does not give error details when the command fails
  • Bing API calls are made from a form even though the Bing Map control was removed
  • Forwarding or Replying an email in CRM clears the Received time stamp and keeps only the date
  • The from field on the email form in Microsoft Dynamics CRM 2015 Update 1.0 shows all email enabled entities
  • Generated synchronization error is not visible both in the Dynamics 365 mobile app, and the Web client
  • An AJAX component error occurs upon upgrade from Microsoft Dynamics CRM 2011 to 2016
  • GetPowerBISharePointSites causes unnecessary exception handling
  • Graceful restart and recycle enhancements for the CRM Sandbox servers
  • A Handler that is added through the addOnChange API during onLoad will not run after a form was rendered in the new form experience
  • Large amount of customizations (entities and attributes) will cause bad performance on system customizations
  • Hierarchical security model filtered views cause performance regeneration
  • If preventDefault is called on OnSave in the Quick Create form, the Save button no longer works
  • An Iframe is not refreshed with the new source URL when you click the form section selector
  • Importing by using CRM templates is not possible because of incorrect behavior on the date or time field’s format
  • Importing multiple solutions from different publishers that contain overlapping components throws an exception
  • When you click lookup fields in the new forms experience footer, referenced records cannot be opened
  • An incorrect title is displayed on custom entity forms on the Interactive Service hub
  • Increase the amount of time before an IIS timeout
  • Index creation on Norsync log tables
  • “Permission Denied” error message when you create a case from sub grids on a contact entity form in InPrivate mode in Internet Explorer
  • Invalid Odata filter expression is sent to Azure for search
  • Large volume exceptions are displayed when it writes to CRM event log
  • Location disappears from appointments
  • Lookup is not default in CRM 2016
  • Mailbox stays locked if communication with site wide fails
  • Metadata synchronization fails
  • Microsoft analyzers have incorrect word-breaking on strings that contain signed numbers
  • Microsoft Dynamics CRM client for Outlook disables when you switch network connections
  • Minimal copy breaks rollup fields. Copy should include RollupPropertiesBase
  • Missing the + icon on the quick view control
  • Missing page navigation arrows for Knowledge Article views after a quick search
  • Mobile offline profile work items synchronizing as data work items
  • IOS Shim displays script errors when you select the Home button in the Dynamics 365 for mobile app
  • Xrm.Utility.openEntityForm API call does not work when using the Dynamics 365 for mobile app
  • The ModifiedOn field on Emails is updated without any updates from the user
  • Money fields fail to import for non-English languages in Microsoft Dynamics CRM 2015
  • Move up and move down buttons disappear on inline products grid of quotes, orders, invoices and opportunity if the default view is changed
  • Multiple databases backups occur for the same organization per day even though a maintenance job is supposed to run once per day
  • N:N relationship between two custom entities does not work in the Outlook client
  • Dynamics CRM 2016 Service Pack 1 AddMembersTeamRequest SDK call does not work after the global auditing and user entity auditing are enabled
  • The setValue function causes the OnChange event handlers to run in the new form rending experience using Dynamics CRM 2016 Service Pack 1
  • NavBar current entity record name disappears when you click cancel on unsaved pop-up messages
  • No results are returned on the Interactive Service hub when you search email subjects that contain square brackets or other special characters
  • Null value is added when you update recipient To, Cc, and Bcc fields in workflow steps
  • Object does not support the $find property or method when you click the Results button two times
  • Odata issues with stage ID
  • On the closing dialog of a telephone call, the dropdown for status code shows two rows maximum
  • The OnChange event is called multiple times on Option sets
  • The OnChange event is fired when a lookup field is changed by the setValue() function
  • OneNote integration displays incorrect date and time on new notebooks
  • Appointments, Contacts, and Tasks in Server Side Synchronization stop processing if it’s approved by non-O365 admin in CRM online that uses a hybrid profile
  • The OnSave() event does not trigger on the Close as Lost or Close as Won button for opportunity records
  • Operation returns a RequestEntityTooLarge status code that is invalid
  • Optimize bulk delete on SubscriptionSyncEntryOfflineBase during a reinitialize of a subscription
  • The Option Set fields do not clear previous record values in the Dynamics 365 for mobile app
  • The Organizer field value disappears when an appointment is created from the sub grid
  • Other addresses do not synchronize to CRM when they are the only field that is updated in Outlook
  • The Outlook client going offline causes a timeout error
  • You cannot save data to a custom field on Outlook forms
  • The Outlook client displays popup messages during tracking
  • Override the behavior for the trialAndGracePeriod hard code value for the TrialExpireNotification message bar
  • Parsing of decimal number limits fails in the Dynamics 365 mobile app when locale settings use a comma as a separator
  • The Personal Options buttons are not visible with a 1280×768 resolution
  • Plugin failures to connect through non-listening (or filtered) network port results in SecurityException because of serialization issues with SocketException
  • The PrincipalObjectAccess table is not cleaned up after you delete related activity types
  • Preserve the Iframe view when navigating back while using the new form rendering experience
  • Multiple invoices are created when you press the Create Invoice button multiple times
  • Pricing is locked with a padlock on Quote, Invoice, Order, and Opportunity Product
  • Process triggers can be in an orphaned state
  • The processing dialog box is missing when you send, forward, or reply to emails after CRM online was updated to CRM 2015 SP1
  • Publishing errors occur with orphaned CustomControlDefaultConfig records
  • Querying WebAPI with filter returns null owners
  • QueueInitializationOperation can result in non-initialized queue managers
  • A race condition occurs in the SandboxAppDomainManager static singleton class
  • Remaining terms (entitlements) are increased after you reactivate an incident record if there are any workflows that change the status of the case
  • Removed Germany billing address check in PVS manifest for Voice of Customer
  • RetrieveMetadataChanges request should have a limit for max filters or conditions
  • RetrieveMultiple does not work on customer service calendars that have varying day schedules
  • Changes are reverted for the Fetchxml Paging report because of back-compatible break
  • Rollup field’s Last Update On field causes script errors
  • “Access is denied” SandboxHostUnhandledException when you spin up a native process
  • The Save and New button functionality does not work in CRM 2016
  • The Save button moves to the center of the Opportunity form when a two line footer is enabled
  • Saved views with FetchXML that contain a left outer join does not work in Outlook client add-in
  • Saving mobile offline filters fail on a custom entity because of the default advanced view that has a linked entity
  • Script error occurs when you have a html web resource in Internet Explorer using the new form experience
  • Scrollbar on read-only fields is not visible
  • The Send Invitation modal appears because two JavaScript functions are renamed as the same
  • Server-side sync creates ACT duplicates
  • You cannot enter contract lines on case forms when the field is locked
  • Service request queue lookup does not work in CRM online because of the or statement in the where clause
  • ServiceId is missing in the logs and it is set to Guid.Empty. You cannot search once this happens
  • SetCurrentView does not work in the Grid Load event handler
  • SharePoint folder hierarchy is incorrectly created by using parent/child relationships
  • After the updates from CRM 2016 RTM to CRM 2016 SP1 you try to create an appointment by using the social pane, and the business process flow inside the appointment entity is not visible
  • SIS EntityHandler does not handle inability to subscribe to change notifications correctly
  • SIS null reference exception in SearchIndexEntityHandlerHelper ExecuteSync
  • ASCII question mark characters are escaped for Skype integration (Click to Call)
  • Sorted results of interactive service hub knowledge articles in Microsoft Dynamics CRM 2016 SP1 are inconsistent
  • Stored XSS in dashboard or form editor
  • Sub grids are loaded even if the tab is collapsed
  • Synchronization cycles fail with the EWS time-out exception if an Exchange mailbox has many Appointments, Contacts, and Tasks
  • Synchronization error occurs when you delete the email address from a contact
  • Contact synchronization that uses server-side synchronization causes infinite updates
  • Synchronized appointments are not cancelled in Exchange when the appointments are cancelled in CRM
  • System and user application metadata table locks should be more precise
  • Tabbing into a lookup field opens the most recently used list and does not let the user type without pressing the escape button
  • The hierarchy button in the upper-right corner disappears after you open the Quick Create popup
  • The billing end date is not computed correctly
  • The line breaks between Internet Explorer 11 and Firefox are different when you create an email template
  • The Outlook client creates frequent PrincipalObjectAccess calls in order to be available for a potential offline synchronization
  • Time zone issues with appointments that are synchronized to Outlook through Server-Side Synchronization
  • Trace log files are created and logged on TraceEtwOnly
  • After you track an email into CRM, the View in CRM button isn’t enabled
  • The new form experience treat a single line text field that has the TextArea format differently than the legacy forms did
  • When you navigate away and back to Associated views, two mastheads are displayed after a script error occurs
  • Contact method option set is not displaying the correct values when you use the new form experience
  • You cannot access HTML Web resources in the Outlook client
  • You cannot change the dialog names if the user language differs from the base language
  • You cannot set the S2S authentication with Microsoft Dynamics CRM 2016 Service Pack 1
  • You cannot create a new lead because of the business process error
  • You cannot customize lead address entities in Microsoft Dynamics CRM 2016 Service Pack 1
  • You cannot delete a team or business unit
  • You cannot enable the field level security for the PriorityCode attribute on appointment entities in Microsoft Dynamics CRM 2016 Service Pack 1
  • An error occurs after you enable mobile offline for the entity Work Order Service tasks from the Field Service solution
  • You cannot override the default product price per unit on an order entity
  • You cannot delete the Enable for Mobile option in on-premises for default entities
  • You cannot retrieve entity metadata through the SDK if the SLA feature is enabled for that entity
  • You cannot retrieve metadata for Customer type fields
  • An error occurs when you try to search for existing products by using a language that’s not the default language of the organization
  • You cannot use the Web client email with Voice of Customer installed and Legacy forms enabled
  • An unhandled exception occurs during Server Side Synchronization processing of a single mailbox that affects all email mailboxes in the organization and may cause duplicates
  • Untracking appointments does not remove an entry from the IdMapping table or from the Outlook client
  • “ErrorIrresolvableConflict” error message occurs when you update an individual instance of a recurring appointment in CRM and it does not reach Exchange
  • Updating imported appointments from Exchange does not synchronize to CRM
  • Upgrade from earlier versions fails with Turkish collation
  • Upgrade tasks should automatically fail if it takes longer than expected
  • You cannot remove a campaign in marketing lists in which the status is read-only
  • UserID isn’t replaced in retrieve multiple queries which have multiple references
  • You cannot see case views in the views dropdown and you only see My active cases
  • You are prompted to save changes when you navigate away from the Entity form with the Embedded Quick View form in Microsoft Dynamics CRM 2015
  • Users can see a form that they do not have permissions to if they’ve used a direct link
  • Users from other business unit do not appear in the CRM App client for Outlook entity in an Add Eligible users list
  • A user’s team is not evaluated in a view query properly because the data is not displayed in the Team view on the mobile client
  • You cannot override pricing after upgrade to Microsoft Dynamics CRM 2016 Service Pack 1
  • Using advanced find to add marketing list members causes an error when Auditing is enabled
  • Using Exchange on-premises from CRM Online (Hybrid) causes mailboxes to be stuck if connection to Exchange is slow
  • Voice of the Customer plugins use shared class members
  • The Voice of the Customer survey page isn’t editable when you copy or paste text on the page
  • Quotation mark is replaced by the “”” text string
  • Web resource height isn’t set correctly
  • Web resource size isn’t respected on the Turbo forms in Microsoft Dynamics CRM 2016 Service Pack 1
  • Week numbers are incorrect (for United States date format) on charts
  • When a quick view form contains a sub grid and it is inside a tab collapsed by default, paging controls will be missing from the sub grid
  • When you switch between the main form and the related records in CRM, occasionally the Boolean fields (two options) are reset to the default value and will be submitted to the CRM database
  • White space is saved to the CRM database at the end of text
  • Symbols and fonts are not displayed in Win 10 tablet shim with the Windows 10 anniversary update
  • Workflows will have the Running status for the Stop Workflow step (Succeeded or Cancelled)
  • Incorrect “expires on date” is displayed when you create a contract through SDK
  • Adding New Records to sub grids for N:N Relationships from the CRM for Outlook client causes a script error “ServerError” to occur
  • Unexpected email resolution when using Full-Text Search
  • When the Hierarchical Security Model is enabled the performance of New User Creation decreases
  • The Sort Order of a View is changing after navigating away from the View
  • Fields marked as Read-Only on the Opportunity Product Form can be edited
  • The error “The sender does not have an email address on the party record ” occurs when attempting to process Pop3 emails using the E-mail Router
  • A Synchronous Workflow is causing a Business Process error when attempting to create a related record
  • A SQL timeout error occurs when attempting to Go Offline using CRM for Outlook when millions of records are being synchronized
  • A Scheduling Alert will occur without any details after changing an existing Appointment
  • Unable to load a View of Knowledge Articles while using the Interactive Service Hub
  • Data in columns is missing when attempting to perform a Quick Find Search for Knowledge Articles
  • Add attachments is not available after saving a new email message in CRM while using Legacy Form Rendering
  • Multi-line read-only fields do no not resize or expand properly
  • Meeting invitations do not get sent to appointment attendees while using Server-Side Synchronization
  • Formatting issues occur in Dashboard Views while using the Dynamics 365 mobile app
  • After creating an appointment in CRM the Organizer Field is not populated
  • The Sandbox Worker holds on to Socket Handles from the Host Service and causes port exhaustion
  • The import of custom entity fails because of a duplicate CustomControlDefaultConfig
  • When an Appointment is created and the Organizer places themselves as a Required Attendee, the Required Attendee will be removed after syncing with Server-Side Synchronization
  • When using the Dynamics 365 mobile app the Lookup Results bar is hidden behind the on screen keyboard
  • SharePoint Document Lists take over 15 seconds to load
  • Parature Integration KB Search by default uses “OR” Search which return too many results
  • Knowledge Management Search does not return any results when using Unified Service Desk
  • Goal Participating records do not show records with the same filter as the Rollup Field
  • A bullet point is inserted incorrectly when working in an Email Form and inserting bullet points
  • Recently Viewed items are not stored on a Danish or Swedish installation of Windows 10
  • After changing a user’s Security Role, they are no longer able to access Interactive Service Hub
  • After updating an Appointment in Outlook the Description field changes are not being updated when syncing with Server Side Synchronization
  • The email body is disabled when using Google Chrome in Citrix and Google Chrome (Incognito mode) in Windows
  • If a CRM organization has over 5000 ribbon rules the Homepage will fail to load
  • A Field may overlap a sub grid when the resolution on the screen is lower than 1920×1080
  • Spell Checker in Interactive Service Hub does not work for the email drafting textbox
  • Marketing Lists are not being associated with an existing undistributed Campaign Activity
  • A Case record fails to save while using the Dynamics 365 mobile app
  • The “Follow” dialog appears incorrectly on a server installation using the German language
  • Server-Side Synchronization fails to process because the previous connection to the mailbox was not closed properly while using a Hybrid Email Server Profile
  • The column values are misaligned on a Product sub grid from the Quote Entity
  • While using Hierarchy Modeling, Personal Dashboards appear for the incorrect users
  • Appointment attachments are not being synchronized from CRM to Exchange while using Server-Side Synchronization
  • Unable to see a Lookup Field in order to select the correct Queue in the “Add To Queue” dialog box while using Unified Service Desk
  • Charts are not shown using Quick View Forms
  • A record window opens in the background when it is opened from a Dashboard in Outlook
  • Server-Side Synchronization continuously updates Appointments
  • A Pre/Post Create Plugin on the SystemUser Entity does not trigger in CRM Online
  • Appointments, Contacts, and Tasks (ACT) syncing fails after performing a Minimal Copy in Dynamics 365 as the Synchronized Fields and User Filters were not created
  • Error in ‘UpdateOwnerEmailAddress’ causes user provisioning to fail if the organization is using a Hybrid Email Server Profile
  • After enabling Full-Text Search an organization is unable to be updated to Service Pack 1 for CRM 2016
  • Changing the owner using a Workflow also changes the Owner in a Create Audit Event
  • Odata Expand Property fails while retrieving custom Lookup Fields
  • Lead Ribbon does not refresh on Assign
  • The + button on the Connection sub grid is not working on the Main Form for the Case Entity
  • A solution import will fail if it is a merged Solution
  • Modifying a user’s Mailbox to remove Server-Side Synchronization does not reset EnabledforACT back to 0
  • One corrupt email in the database will prevent other e-mails from being sent using Server Side Synchronization
  • An error occurs when closing a case form after deleting an e-mail with an attachment
  • Word Templates using multiple lines of text with line breaks is not working properly
  • Some buttons do not respond when clicking on them within the ribbon
  • After going offline with the Outlook client, notes are not available for records if a user had previously cancelled offline synchronization
  • Client side telemetry should not include the app suspended time
  • Users can experience a lookup control error when trying to assign incoming tracked emails
  • Errors are not reported on an operation in certain failure instances with locked-file handling
  • After an async service restart, a few sandbox execution calls from each worker process will result in a SdkCommunicationException
  • Multiple lines of text do not work properly with a Word template
  • Multi-lines in a quick view form are not displayed correctly because the max-height attribute is set unexpectedly
  • Scan worker threads appear to hang on a ping which delays the status update and results in low clean worker process count
  • Dynamics 365 configured with SharePoint on-premises ReadUrl and EditUrl are incorrect
  • Pop3 synchronous changes converts async steps in the Pop3 incoming pipeline to run synchronously
  • Added dependency information to the exception logged by ThrowCrmException
  • Too many resolved email addresses cause performance issues in the async service
  • Need to declare the StringBuilder Object _stringBuilder as static
  • Added dependency information to the exception logged by ThrowIfDependenciesMissing
  • Record window opens in the background when it is opened from a dashboard
  • The connection subgrid on a case main web form and the button on the grid is not working
  • Error when importing a solution into Turkish base language organization
  • Exception on inserting a null value in the WorkflowLogBase table for a non-null column
  • Legacy SDK clients that rely on ACS flows no longer authenticate
  • The Message field for trace errors contains the entire stack trace
  • SQL Query is not included in the exception message
  • Reconfiguring Outlook uses the same installation id and does not allow to differentiate between first time and subsequent loads
  • The Async plugin is facing an intermittent 2 minute timeout due to cold .NET ThreadPool and slow scale up
  • I/O exception on thread synchronization
  • Allows a flush of the metadata cache if a new option set value is added Alerts”

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Support for new technologies provided by Microsoft Dynamics CRM 2016 Service Pack 1.1 (on-premises):

The Microsoft Dynamics CRM Engineering team consistently tests Microsoft Dynamics CRM and associated CRM Updates against pre-release and release versions of technology stack components that Microsoft Dynamics interoperates with. When appropriate, Microsoft releases enhancements via future Microsoft Dynamics CRM Updates or new major version releases to assure compatibility with future releases of these products. This compatibility matrix is updated via this Microsoft Knowledge Base article: Microsoft Dynamics 2016 CRM Compatibility List.

Hotfixes and updates that you have to enable or configure manually

Occasionally, updates released via Microsoft Dynamics CRM Updates require manual configuration to enable them. Microsoft Dynamics CRM Updates are always cumulative; for example, Update 0.2 will contain all fixes previously released via Update 0.1 as well as fixes newly released via Update 0.2. So if you install Update 0.2 on a machine upon which you previously installed no Updates, you will need to manually enable any desired fixes for Update Rollups 0.1 – 0.2:

  • Microsoft Dynamics CRM 2016 Update 0.1: no updates requiring manual configuration
  • Microsoft Dynamics CRM 2016 Update 1.0: Microsoft Dynamics CRM 2016 Update 1 contains updates that you must configure manually. These include Portal, Field Service, and Project Service, which each require the customer to install the solution from the Office 365 Portal. To receive the product updates, you must “opt in”. For more information on how to install product updates in Microsoft Dynamics CRM 2016 or Microsoft Dynamics CRM Online, see the following Microsoft TechNet topic: Install product updates
  • Microsoft Dynamics 365 Update 2.0: Microsoft Dynamics 365 Update 2 contains updates that you must configure manually, as does Microsoft Dynamics CRM 2016 Update 1.0. These include Portal, Field Service, and Project Service, which each require the customer to install the solution from the Office 365 Portal. To receive the product updates, you must “opt in”. For more information on how to install product updates in Microsoft Dynamics 365 or Microsoft Dynamics CRM Online, see the following Microsoft TechNet topic: Install product updates
  • Microsoft Dynamics CRM 2016 Service Pack 1.1 (on-premises) contains updates that you must configure manually. These include Portal, Field Service, and Project Service, which each require the customer to install the solution from the Office 365 Portal. To receive the product updates, you must “opt in”. For more information on how to install product updates in Microsoft Dynamics 365 or Microsoft Dynamics CRM Online, see the following Microsoft TechNet topic: Install product updates

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Greg Nichols
Dynamics 365 Senior Premier Field Engineer
Microsoft Corporation


Comments (1)

  1. Greg – I get completely confused now. On May 1st you blogged about update 2.1: https://blogs.msdn.microsoft.com/crminthefield/2017/05/01/podcast-and-overview-microsoft-dynamics-365-update-2-1-update-1-for-service-pack-2/
    I applied it quite well on our on-premise CRM2016 Update 1 installation, so now I’m on 8.2.1.176. You speak about 8.1.1.1005 and Dynamics 360 and again CRM2016.
    Have I done something wrong ?

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