How to install Microsoft Dynamics CRM 2011 without an Internet Connection

Updated 8/14/2013 – See our blog article on how to automatically create the redist folder with PowerShell: 

Updated on 6/5/2013 - Added WindowsIdentityFoundation as a pre-req for the CRM Outlook client as it's now required for client installs.

Even with the world we live in, there will be scenarios when you need to install CRM 2011 when there is no Internet connection available.  The most common scenarios are for virtual (Hyper-V) demo environments and environments with firewalls, and\or other security requirements that block Internet access.  I looked through the Implementation Guide and I didn't see the detailed steps available yet, so I wanted to share them on our PFE blog.

If you download the CRM 2011 ISO from MSDN, or have a physical DVD that you are installing from, you will already have the Redist folder and all the pre-requisites downloaded.  However, if you downloaded your CRM 2011 installation media from the Microsoft download site, then you will have to manually build this Redist pre-requisite folder structure.

Note: If you are installing CRM 2011 on a server that has Internet access, the installation will automatically go out and download the pre-requisite files during the install.

Step 1: Create the Redist folder structure at the same level as the Server, Client, EmailRouter and BIDSExtensions folders.

Once you create the Redist folder it should look something like this:



Step 2: Create the following subfolders directly under the Redist folder



Note: This is a Redist setup for all CRM components: Server, Outlook Client, Email Router, SRS Reporting Extensions and Bids.  For the CRM Outlook client, customers are commonly pushing this out via SCCM or other push technologies, so you want to keep the install package as small as possible.  For the CRM Outlook client the only prerequisites that you would need to include are the ones below.  You could even take it a step further and only include the specific OS and architecture components if you are deploying to clients that are all similar in OS and architecture.

1. dotNETFX


3. MSI45


5. ReportViewer


7. VCRedist

8. WindowsIdentityFoundation

9. SQLEXPR - Only needed if installing offline CRM Outlook clients


Step 3: Download the pre-requisite files and copy them into the appropriate subfolders

Note: The following download links are for US English (1033), but you can change the language you want to download if you search for the filename and go to the actual download page. Also, these download links will always have the latest update for the prerequisite software regardless of whether I have the correct name listed below. The reason for this is that I may just not have had time to update the Prerequisite name below for every Service Pack or Cumulative Update that is released.

Now you have all of the pre-requisites downloaded and saved in the correct folder structures, so you can continue with the CRM 2011 installation even without an Internet connection.

Hopefully this saves those of you who run into this scenario some time!


Comments (55)

  1. fantastic says:

    Shawn, this is fantastic.  Can we repost this on the CRM Technet Wiki?

  2. Maxime Fortier says:

    VC++ Redist 2008 or VC++ Redist 2010?

  3. Shawn Dieken says:

    @fantastic – Sure, go ahead and re-post on CRM Technet Wiki if you have not already.

    @Maxime – VC++ 2008 – Direct links to download are included above as well.

  4. Mark Chaffee says:


    Can you tell me why the downloads are different between MSDN and the main site?

  5. Shawn Dieken says:

    @Mark- Sorry for the delayed response.  If you download the media from the Microsoft download site we assume you have Internet connect and the install will download all the pre-reqs automatically.  Helps to reduce the overall size of the download as well.

  6. corporateserve says:

    Nicely describe! well done.

    <a href=…/&gt; Microsoft Dynamics</a>

  7. Abdul says:

    Hi Shawn Dieken

    IN which folder should we keep these exe?


  8. Chris says:

    Shawn, your instructions are really apreciated, however even following your guide exactly as listed for the Outlook Client, the SetupClient.exe still tries to download the prerequisites. I am using the download from Microsoft's site as the original package. Any thoughts?

  9. Shawn Dieken says:

    @Abdul – These can be kept in any folder that the installer has permissions to read.

    @Chris – Something must not be setup correctly with your folder structure or naming then.  The install will look locally at the Redist folder first and if the install can't find the pre-req in that folder it will then go online to try download the file.  You can see this happening in your installation log file as well if you search "Redist"

  10. Zen says:


    This is a excellent post, although I find that no matter how i setup the structure the Crm 2011 will not find the SQLCE folder under Redist for the SSCERuntime-ENU-x86.msi and SSCERuntime-ENU-x64.msi files.  Each and everytime the CRM install runs it downloads these two files for install.  Have you seen this problem?

  11. Artem says:

    @Zen – I have the same problem. Did you find a solution?

  12. Shawn Dieken says:

    @Zen and @Artem – I looked into this and it looks like when the SQL CE team updated it's redistributable file that they changed the name slightly as well.  This is a good tip to watch out for though as CRM doesn't control the pre-reqs, so my forward links should always be correct, but the file names may change slightly if the other products change them when they do their updates.

    The new names are:



    Instead of previously:



    Give this a try and let me know.  I will go ahead and update the blog post now as I am 99% certain this is the issue.


    Shawn Dieken

  13. I still have issues with some of the pre-downloadable installations. The installer seems not to find them, I have tried both Redist folder and putting the files in the root of the folder for CRM for outlook installation.

    The packages it has problem finding are the Sign in assistans (MS and Windows Live),  SQL Server Compact and the Windows Identity foundation.

    This is happening on Windows XP, Windows Vista and Windows 7 x64.

  14. Artem says:

    @Shawn Dieken – Thank you! Your solution is working fine for me!

  15. Shawn Dieken says:

    @Andreas – Those you mentioned are the pre-reqs that you have to rename, so make sure the names are exactly as listed above, so that the CRM installer is able to pick up on them.  Are these US English installs you are trying to do, or another language?  You would need different downloads then as well based on the language you are trying to install.  Either way, take a look at the log file and it will show you the file name it's looking for and you can reference the Redist folder to see if you have a file named that way.  Make sure that the Redist folder is at the same level as the install folders as shown above as well.

    Hope this helps.

    If not, it might make sense to just open a support case, so that one of our engineers can dig in further.



  16. Artem says:

    @Shawn Dieken – Sorry, but can I ask you a question off topic: is it possible somehow to apply msi transform to Client.msi or set values of properties from command line?

    I start install using SetupClient.exe, but I need to make some customization in the default installation (path to shortcuts etc.)

  17. Shawn Dieken says:

    @Artem – Great question!  Yes, you can do that using the command line information in the link below.  There are switches you can use in the command line for the install and also XML config files you can use while configuring the client as well.…/hh699665.aspx

  18. Johan says:

    Hi Shawn.

    I am trying to deploy this software, using your method, although my computer has an internet connection. I have done according to your instructions, but when i view the installationlog, i still get the message, failed to find VcRedistvcredist_x86.exe. I assure you that my folder is called Redist and that the subfolder and filename is correct… This issue applies to all the prerequisite software. Any suggestions?

    Best Regards Johan

  19. Karan says:

    Hi am getting error the Microsoft sql server 3.5 compact sevice pack installation failed,can you please help ,although i have installed that manually also.

  20. Shawn Dieken says:

    @Johan- These steps have worked several times for others, so if you are sure you are following the steps exactly right and this is still not working, I would suggest opening a support ticket, so that we can investigate further.

    @Karan – I would suggest opening a support case with SQL support if 3.5 CE is failing to install.  Comments on a blog are not a very good forum for trying to troubleshoot this issue.

  21. Mario says:

    Hi Shawn,

    Thanks for the writeup as it has helped me with the testing of our deployment.

    However, I am having a problem with WinXP systems; particulary with .net 4.

    I have the .net4 installer in the Redist folder, but systems seem to fail installing it saying that it isn't installed.

    Would you suggest installing .net 4 standalone separately on systems with WinXP then push the CRM 2011.

    I am doing this all through SCCM.


  22. Mario says:

    Update!!! Me again.  Turns out the one XP machine was also missing .net 3.5 SP1.  Can all standalones be added to the RedistdotNETFX folder?

  23. Mario says:


    The client I had the issue on also did not have .net 3.5 SP1 installed.  Is it possibleto add the standalone installer for 3.5 SP1 in the RedistdotNETFX  folder as well?

  24. Shawn Dieken says:

    @Mario – I haven't tested adding the 3.5 SP1 redistributable to that same folder, but you can certainly try.  The install log file should give you information on whether or not it tries to look int that folder for the 3.5 SP1 install.  

    I would recommend installing the .Net pre-reqs ahead of time as they can take a while to install and often times require a reboot as well.  Anything you can do ahead of time through SCCM in terms of pre-reqs will help you limit the time and potential issues you may see while deploying the CRM Outlook client.

  25. Mario says:

    @Shawn, thanks!

    BTW – do you know if it is possible to run the configuration wizard for a custom xml so that any user who logs into that system will have it preconfigured?

  26. @Mario – Yes this is possible using the default_client_config.xml.  Here is one article that documents how to edit the file:…/hh367437.aspx


  27. Mario says:

    Thanks again for all the advice.  I am happy to report that I am having no problems deploying CRM 2011 through SCCM (task sequencing advertisement) to Win7 machines.  I have one issue though, with WinXP machines, where the configuration wizard does not work.  I am using the command line calls and switches listed in the link posted above; same command lines used for both operating systems.  Anyone experience any issues with WinXP?

  28. Shawn Dieken says:

    @Mario – Can you provide more details as to what's not working exactly?  Is the config wizard not coming up, or is it erroring out?  Can you provide the exact error if you are getting one?  Can you run the configuration wizard through the Start | Programs | Dynamics CRM | Config ?

  29. Robin Penny says:

    To install the SQL Server Compact edition in a 64 bit environment it is necessary to install both the x86 and x64 versions. Not obvious.

  30. Igor says:

    Thanks for a hint regarding SQLCE redist names, Shawn!


    However, in our case we had to store prereq's in root folder, along with client.msi, not in subfolder of .Redist*.*

    Hope this helps someone.

  31. AD says:

    Hi, Shawn

    What 's in the Server, Client, EmailRouter and BIDSExtensions folders? And How i get the files: Autorun.inf, autorun.inf, msvcp100.dll, msvcr100.dll, splash.exe?

    Thanks a lot!

  32. Coen says:

    Hi, Shawn

    thanks for the excellent information provided.

    If i run the setup of CRM in attended mode, disable offline Capability it seems like its not isntalling the SQLEXPR_x86_ENU.exe – which is eactly what we want.

    if however we run the ClientSetupClient.exe" /q /disableofflinecapability (in SCCm, silent mode) it DOES install SQl2008, which is something we dont want/

    Is there any way to prevent this happening (or is the problem between the keyboard as usual)


  33. Hi Coen,

    Please take a look at:…/dd979402.aspx

    if you want to disable the offline capability on the specific machine we recommend pushing it out with disableofflinecapability.  To target a specific installation type (light or offline) be sure to add installLevel=2 this will tell the installer to only install pre-reqs for the light (online only) client.  Also, since you're pushing with sccm you may also want to use the /suppressreboot switch and control the reboot experience yourself.  Here's an example of a command line: that will run the setup in quiet mode, suppress setupclient.exe from rebooting, prevent pre-req reboots, and install the online only client:

          SetupClient.exe /suppressreboot /q REBOOT=ReallySuppress INSTALLLEVEL=2

    It sounds like there may be a need to refresh this post w/ some pre-req info as well as some real-world documentation on using the various client installation switches. We might have to revisit this topic for an article in the future 🙂

  34. Shawn Dieken says:

    @AD – The contents of those folders (Server, Client, EmailRouter and BIDSExtensions) are just the install files for each component and you can download these from our Microsoft downloads site.  You do not need any of those other files as those are just from the DVD media for autorun, etc.  The screenshot that I used is from the folder structure that you download from the Microsoft Volume Licensing site.



  35. Rick says:

    I would really like to take out the Microsoft Online Services Sign-in Assistant, out of the CRM Outlook client install, since we are not using the Online Version of CRM, is that possible?

  36. Radek says:

    Really great post!

    I also would like to not install Microsoft Online Services Sign-in Assistant and also Windows Live ID Sign-in Assistant 6.5 as we use Outlook client to access our envrionment and will not use online version. Thanks in advance for advice if this is possible.

  37. Shawn Dieken says:

    @Rick and @Radek

    Unfortunately, it is not possible to remove those from the CRM Outlook client pre-reqs.  We use the same installer for both On-Premise and CRM Online, so that's what it's required.  If you are not using CRM Online, you could un-install those components afterwards, but they are required for the initial setup.

  38. For those who do not want to type the path names out – you can open a command prompt in the directory where you want your redist folder, then paste the text below – it will create all the folders for you and you'll just need to download the files yourself.


    mkdir redist

    mkdir redistdotNETFX

    mkdir redistIDCRL

    mkdir redistMSI45

    mkdir redistMSOIDCRL

    mkdir redistReportViewer

    mkdir redistSQLCE

    mkdir redistVCRedist

    mkdir redistWindowsIdentityFoundation

    mkdir redistSQLEXPR

  39. Atle Thu Stangeby says:


    This isn't  possible to do on installation of CRM 2011 With Windows 2012 server as Operating system on both SQL 2012 and CRM 2011 server also as far as I know, you have other opinions about that?

    Please reply

    Best Regards Atle


  40. Atle,

    Yes you can install CRM 2011 on Windows Server 2012 but there are special steps. See this:…/hh699671.aspx.  If you want to install w/out an internet connection you can pre-download the update msp file and use the xml installation file to point it to the local msp file.  


  41. Atle says:

    This was not possible on april, 9'th. the same day RU 13 was released. Without internet Connection

  42. Erez David says:

    I recommaend this blog for installing CRM 2011:…/crm

  43. mii says:

    Hi Shawn,

    i'm trying to install using SCCM Configuartion Manager 2007.

    SCCM uses the SYSTEM account with no access to the internet.

    Despite copying the file SSCERuntime_x86-ENU.msi to the redist/root and even temp folder and also installing it prior to the main installation, the setup persists in trying to go to the internet for SSCERuntime_x86-ENU.msi .

    Is there any method of stopping that behaviour?


  44. Andrew Burrows says:

    In response to the question asked above by mii (who asked on my behalf), I think I may have found the solution.

    Our problem was that we are packaging CRM for a German customer. We've downloaded and installed all the pre-reqs in German, including SSCERuntime_x86-DEU.msi, but whenever the install ran via SCCM it failed because it could not see the ENGLISH version of SSCERuntime_x86 installed. It then tried to download  SSCERuntime_x86 from the internet but failed as SCCM does not have internet access.

    I'e found that if I install SSCERuntime_x86-ENU.msi AND SSCERuntime_x86-DEU.msi then the German ClientSetup.exe runs successfully.

    As I am installing the German version of CRM with the German Language Pack onto German machines, logic dictates that I should also install the German version of SSCERuntime_x86 … but no, it needed the English version. Once this is installed CRM can be installed successfully.

    I've been banging my head for weeks trying to get around this!

  45. Ted W says:


    This is a great post, wish I had found it a while ago. However I have 2011 working just fine now.

    I'm currently trying to install CRM 2013, will the above solution work for 2013 with no internet as well, or are different files needed?

  46. Abhisek Sinha says:

    I'm not sure if anyone has faced this, but when you actually download the latest MSCRM 2011 Server setup file from the internet(…/details.aspx). In that case, after extracting the CRM2011-Server-ENU-amd64.exe, the folder structure mentioned above does not exist. In that situation where should we put the Redist folder?

  47. Shawn Dieken says:

    @Ted- Sorry for the delay as I missed this comment.  However, we do have a similar post for CRM 2013 –…/how-to-install-microsoft-dynamics-crm-2013-without-an-internet-connection.aspx

    @Abhisek- Yes, this is exactly why we wrote this blog post.  Only the media from the MSFT Volume Licensing center which is the "DVD" actually has the Redist folder.  So, when you download from the MSFT downloads website we assume you have Internet connectivity.  However, as I mentioned in the blog we know that's not always reality, so we provided this post to assist with the creation and downloads of the Redist files.  Sean McNellis on our team also wrote a powershell script for CRM 2011 that you can use to automate this process.…/use-powershell-build-a-redist-folder-to-install-dynamics-crm-2011-without-an-internet-connection.aspx    There is a similar script called out in the 2013 version of this blog post that I shared the link for in the reply to Ted above.

    1. Ian Gordon says:

      Hi Shawn, I’m with Abhisek, what we are saying is the image that we have doesn’t match at all the folders structure you are showing. I do not have a Server folder, a Client folder nor any of the others shown in your example. I get the fact that we create a redist folder which is missing from the downloaded version, but my downloaded installer does not even come close to matching yours. Nevertheless, I created the redist folder as you described using the powershell script (very nice!). But it fails as it did before.
      This is definitelly some kind of downloaded installer for CRM2011 but nothing like yours. I am seeing folders like:
      config, DW, GAC, CustomizationImport, LangPacks, Pfiles. Creating the redist hasn’t helped.


  48. John P says:

    Following these directions and getting

    "Requesting download of Microsoft SQL Server Compact 3.5 Service Pack 2 installer from

    |  Error| Microsoft SQL Server Compact 3.5 Service Pack 2 did not download successfully.  To try again, ensure your internet connection is working, then try again.

    Any thoughts?

  49. Shawn Dieken says:

    @John – I am not sure why that download would not work.  Do other pre-reqs download successfully?  Are you able to manually download that file and put this in the RedistSQLCE folder?

  50. Mohammed says:

    Hi Shawn,

    After downloading all the pre-req's, CRM is getting installed successfully without internet connection in user context(Admin account), but in System context(verifying by installing in System Context before deploying through SCCM 2007) installation fails, logs says it is trying to download SSCE…

    could you please put me in right track.


  51. Robert says:


    Hopefully this very useful doc is still being curated!!  Thanks to a highly restrictive firewall policy which blocks *.exe from being downloaded we can't install CRM Client 2011; I've followed the instructions but the installer shows that it is still trying to download the prerequisites.  Here's exactly what I've done:

    Run "CRM2011-Client-ENU-amd64.exe" which extracts the installer files; I'll refer to the extraction location as root ""

    Create the following files and folders:










    Run the following file to initiate the installation:


    After this it runs through the install process but will still try to install the prerequisites.  My question is; have I downloaded and correctly placed the prerequisites as the installer needs them?

    This is the 64-bit client running on Windows 7 64-bit.



  52. Joshua says:


    I know this is late but I was having the same issue as you. As Igor pointed out, we only got this to work by placing the needed files in the root install directory. In other words, we do not need the Redist folder. Just place all the folders on the same level you extracted the files to (Client, SetupClient.exe, etc.).

    Hopes this stops other people from beating their heads!


  53. Hanumanth says:

    Excellent post! Worked very well for me

Skip to main content