Podcast and Overview: Microsoft Dynamics CRM 2011 Update Rollup 4


We’re proud to announce that Microsoft Dynamics CRM 2011 Update Rollup 4 released Thursday Sept. 22nd,2011! 

On Friday Sept. 23rd, 2011 at 9 AM Pacific Daylight Time, Greg Nichols and Mike Gast from the Microsoft Premier Field Engineering team provided information about the recent release of Update Rollup 4 for Microsoft Dynamics CRM 2011. They also briefly discussed the late-August release of Update Rollup 19 for Microsoft Dynamics CRM 4.0 during their:

Microsoft Dynamics CRM 2011 Update Rollup 4 Podcast

Related links you should know about: 

Update Rollup 4 Build number:
5.0.9688.1450

Note: Update Rollup 4 cannot be removed. Specific database updates are applied during Update Rollup 4 installation that will not let you uninstall Update Rollup 4. You should back up your databases and application servers before you install this update.

Packages are available for download via: 

  • The Update Rollup 4 Microsoft Download Center page (on Sept. 22nd, 2011)
  • The Microsoft Update Catalog (on Oct. 11th, 2011)
  • The Microsoft Update detection / installation process (on Oct. 11th, 2011)
    • Note: Microsoft Dynamics CRM 2011 Updates will be pushed via Microsoft Update as Important updates
    • Client packages installed manually by downloading the packages and running install will require local administrator privileges. If the client packages are installed via Microsoft Update or SCCM (System Center Configuration Manager), they will not require local administrator privileges
    • Consider using Windows Server Update Services (WSUS) or similar software distribution technologies to distribute Dynamics CRM Update Rollups internally.  WSUS is a locally managed system that works with the public Microsoft Update website to give system administrators more control. By using Windows Server Update Services, administrators can manage the distribution of Microsoft hotfixes and updates released through Automatic Updates to computers in a corporate environment
    • For help with installation please see the Installation Information section of the Update Rollup 4 “master” Microsoft Knowledge Base article
    • Please review my teammate Shawn Dieken’s superb blog posting “How to install Microsoft Dynamics CRM 2011 without an Internet Connection” which provides details on how to set up an install on a machine without access to the Internet
    • Please review my teammate Jon Strand’s equally superb blog posting “CRM 2011: Silently Installing Update Rollups” whick provides details on installing CRM Outlook client update rollups “silently” in order to limit end-user interruption

for these CRM components:

 Microsoft Dynamics CRM 2011 Update Rollup 4 Prerequisites:

  • Essentially the prerequisites listed in the Microsoft Dynamics CRM 2011 Implementation Guide download or online versions for the various CRM components serviced
  • You must have Microsoft Dynamics CRM 2011 build 5.0.9688.583 (RTM, aka Release-To-Market) installed. Update Rollup 3 is neither compatible with nor supported on pre-release builds of Microsoft Dynamics CRM – for example, the Beta and RC (Release Candidate) builds

Issues resolved via Microsoft Dynamics CRM 2011 Update Rollups: 

Microsoft Dynamics CRM 2011 Update Rollup 4 is the fourth of a series of cumulative Update Rollups that include fixes for the issues that are or will be documented in the “Master Knowledge Base Articles” for CRM 2011 Update Rollups.  As they are cumulative, Update Rollup 4 will contain all fixes shipped via Update Rollups 1-4. 

Hotfixes and updates that were released as individual fixes

The following issues were fixed and delivered to requesting customers prior to Update Rollup 4 release as Critical On Demand (COD) fixes:

  • Assume that you populate the Microsoft Dynamics CRM server that has many contacts. If you configure the Microsoft Dynamics CRM client address book provider (ABP) to synchronize all contacts, Microsoft Office Outlook stops responding sometimes
  • When you go offline or go online in Microsoft Dynamics CRM 2011, you experience slow performance
  • When the NetBIOS name of the domain contains a period (.), the Microsoft Dynamics CRM 2011 installation fails
  • Assume that you are connected to the Microsoft Dynamics CRM server by using a Wide Area Network (WAN) or a virtual private network (VPN). When you save an appointment in Microsoft Office Outlook, you experience slow performance
  • You cannot use a certificate that has a name greater than 128 characters in the Claims Authentication wizard in Microsoft Dynamics CRM 2011
  • When you upgrade an organization from Microsoft Dynamics CRM 4.0 Power of Choice (PoC) migrations to Microsoft Dynamics CRM 2011, you receive an error message that states the upgrade fails. This problem occurs because of missing attribute relationships
  • Assume that you configure Microsoft Dynamics CRM client for Outlook with offline functionality for a user who has a security role assigned. When you log on to Microsoft Dynamics CRM client for Outlook with the user, and then go offline, you receive the following error message:
    • An unexpected error occurred
  • If a plugin that is used to share a corresponding record is triggered on a create/update message, the audit history logs an incorrect message. Additionally, you cannot view the actual audit details
  • After you close Microsoft Dynamics CRM client for Outlook, the outlook.exe process remains in Task Manager unexpectedly
  • When you try to import a solution from Microsoft Dynamics CRM 2011 into an organization that is upgraded from Microsoft Dynamics CRM 4.0, you receive an error message that states an entity could not be imported. Additionally, you receive a platform trace error that resembles the following:
    • The entity with a name = ‘new_mycustomentity’ was not found in the MetadataCache
  • When the entity view contains duplicate records in Microsoft Dynamics CRM 2011, Microsoft Office Outlook crashes.
  • When you update a workflow in a managed solution to remove workflow parameters, the parameters are not removed in Microsoft Dynamics CRM 2011

Other fixes released via CRM 2011 Update Rollup 4:

  • You cannot open Microsoft Dynamics CRM after you install Microsoft Dynamics CRM 2011 in an environment that has Microsoft .NET Framework 4.5 Prerelease installed
  • When you try to install the SRS Reporting Extensions, you receive the following error message:
    • Check ReportServerValidator : Failure: Unable to validate SQL Server Reporting Services Report Server installation.
      Please check that it is correctly installed on the local machine
  • A “_hc” query parameter is added to enable the hiding of ribbons in Microsoft Dynamics CRM 2011, when you access the system from a URL directly. This parameter uses Boolean string values, such as true and false
  • If you hide the Include group on the ribbon of an appointment and phone call entity, you receive the following error message:
    • Script error on page.
      This problem occurs when you use a non-United States version of Microsoft Dynamics CRM or a language pack with a display language that is not English
  • Assume that you create an account that has additional spaces in the account name. When you click To Opportunity in the Convert Activity section in a corresponding activity, you receive the following error message:
    • You must save the changes before you can convert this activity
  • When you try to delete an activity from an Activity view that is newly created, you receive the following error message:
    • Record is unavailable
  • When you open a service activity, click Schedule, and then click Find Available Times, incorrect available times are listed
  • Consider the following scenario:
    • You create two unmanaged solutions
    • You export the solutions as managed
    • You import the managed solutions
    • You import the first solution again by using the Overwrite setting
    • In this scenario, an unmanaged layer is generated and some original fields are missing
  • When you re-import a solution by using the Maintain method, you receive an error message that resembles the following:
    • Role With Id = 627090ff-40a3-4053-8790-584edc5be201 Does Not Exist
  • Assume that you have many relationships to an entity. When you try to change a Lookup field of the entity, you receive the following error message:
    • An error has occurred. Try this action again. If the problem continues, check the Microsoft Dynamics CRM Community for solutions or contact your organizations Microsoft Dynamics CRM Administrator. Finally, you can contact Microsoft Support
  • If a JavaScript that is used in the URL text box of a dialog is not validated, the JavaScript can be run unexpectedly
    • After you apply this hotfix, the target URL will be validated as expected
  • Assume that you enable the Auditing setting for processes. When you start or deactivate or update a workflow, you receive the following error message:
    • An error has occurred. Try this action again
  • When the duplicate detection is enabled, you cannot convert a lead to an opportunity
  • Assume that you use a non-United States number format. When you run the Close as Won function on an opportunity, the estimated value is multiplied by 10,000
  • If you register a plug-in assembly against the incident entity on the post-operation stage, the plug-in assembly is executed outside the transaction unexpectedly
  • Consider the following scenario:
    • You create two accounts
    • You select the second account, and then click Connections
    • You click Connect to create a new connection, select the first account in the Name field, and then click Save and Close
    • You back up the organization database, and then restore it to a new database
    • You start the Deployment Wizard, and then import the restored database
    • In Internet Explorer, you browse the imported organization, and then open the second account
    • You open a connection in the account record
    • In this scenario, you receive an error message that resembles the following
      • CrmException: businessunit With Id = 0b603c1a-5940-e011-bfeb-00155d540dbb Does Not Exist
  • Records are visible regardless of the security role unexpectedly. This problem occurs because of the cascading in the POA table
  • Consider the following scenario:
    • You start Microsoft Dynamics CRM 2011 client for Outlook
    • You take the Microsoft Dynamics CRM 2011 client for Outlook offline
    • You click Workplace, and then click Reports
    • You run the Neglected Accounts report that has a zero value set in the Minimum Days Neglected parameter
    • You click the chart to drill through to the child report
    • In this scenario, you receive the following error message:
      • Invalid Argument
  • Assume that you have a report that has a prefilter included. If you import the report two times, the prefilter does not work in the report
  • By default, the maximum length of an absolute URL for a Microsoft SharePoint document location is set to 2,000 characters. However, the URL cannot exceed the maximum number of 256 characters. After you apply this hotfix, the type will be changed to nvarchar(max)
  • When you use a custom report that has a primary entity and a secondary entity, the Date and Time columns are displayed in an incorrect format. Additionally, columns that should be displayed with a date only format display the date and time
  • Assume that you use POP3 as the incoming email provider. When an email message is sent from an account that uses parenthesis in the display name, you cannot receive the email message in Microsoft Dynamics CRM 2011
  • When you use the CrmSvcUtil in a Microsoft Dynamics CRM 2011 environment that is configured for Internet Facing Deployment (IFD), you receive the following error message:
    • The user authentication failed! Enable tracing and view the trace files for more information
  • Assume that you create a task in Microsoft Office Outlook and track the task in Microsoft Dynamics CRM 2011. When you synchronize with Microsoft Dynamics CRM, the due date for the task reverts to a date
  • Assume that you are in a child business unit. If you create a solution, you cannot add security roles to the solution. In this situation, the only roles that can be selected for the solution are the roles in your business unit. However, the roles that can be added are the roles in the root business unit
  • To correct Spanish translation issues, change the field label of the Business Recommended field
  • Some Estonian language translations are incorrect in Microsoft Dynamics CRM 2011
  • The “Accounts: No orders in last 6 months” account view incorrectly displays accounts that have orders which are added in the last six months
  • Assume that you install Update Rollup 3 for Microsoft Dynamics CRM 2011. When you start Microsoft Office Outlook, and then try to go offline, the go offline process fails in the “Waiting for offline database initialization” phase. Additionally, the following error message is logged in the platform trace:
    • Exception happened Database having current version is not upgradeable
  • Incorrect icons are displayed for custom entities in Microsoft Dynamics CRM 2011 client for Outlook
  • When you run the Quick Campaigns function in Microsoft Dynamics CRM 2011 client for Outlook, you receive the following error message:
    • System.NullReferenceException was unhandled by user code
  • When you try to add an email message activity to a custom entity in Microsoft Dynamics CRM 2011 client for Outlook, a script error occurs
  • When you add the Actual End field in the email message form and then set the format to Date and Time, the time value is displayed in UTC format instead of your local time zone
  • When you send an email message that has an attachment by using the Mail merge function in Microsoft Dynamics CRM 2011 client for Outlook, the full location of the attached file is displayed in the file name of the attachment
  • When you create a new email message that has some CRM fields specified, and then click Save in Microsoft Dynamics CRM client for Outlook, the values of the CRM fields are not saved
  • If you enable the folder redirection for a user in Microsoft Dynamics CRM 2011, the synchronization process fails in the Microsoft Dynamics CRM 2011 client for Outlook. Additionally, the following error message is logged in the platform trace:
    • Crm Exception: Message: SQL CE Database file is being used by a different process, ErrorCode: -2147220970, InnerException: There is a file sharing violation. A different process might be using the file
  • When you perform the Bulk Record Deletion process for business units in Microsoft Dynamics CRM 2011, you receive an error message that resembles the following:
    • CrmException: businessunit With Id = 7a60b6da-8bbc-e011-bd33-00155d9c4f08 Does Not Exist
  • Assume that the Microsoft Dynamics CRM 2011 server version is earlier than the client version and an attribute length on the server is greater than the attribute length on the client. When you go offline in Microsoft Dynamics CRM 2011 client for Outlook, you receive the following error message:
    • OfflineMetadataVersion of is different than ServerMetadataVersion
  • When you click Audit History in Microsoft Dynamics CRM 2011 client, you receive the following error message:
    • An unexpected error occurred
Comments (2)

  1. Chris Adams says:

    Please backup your server before installing this, 2 out of the three servers we installed it on, crm never worked again. We tried everything to fix it and the only way we have found is to completely remove crm and reinstall it to a pre roll up 4 version 🙁

    There are support calls to Microsoft regarding this.

  2. Greg Nichols says:

    Chris, if you can please file a support case, we'd like to understand the specifics of your issue in more depth.

    Thanks,

    Greg Nichols

    Microsoft Corporation