Back in December, I blogged about the failure of Weight Watchers Mobile on IE10, which affects peoples’ fancy new Windows Phone 8 devices, not to mention their Windows RT devices like the Surface RT.
In the interim, I’ve disabled the compat view list on my Surface (there isn’t an option to do that on the phone), but wanted to update you on what I’ve been able to do so far as my surprising email volume about this issue indicates that I am far from alone in feeling the pain of not having a good site to track your PointsPlus.
First of all, I reached out via site support, trying to hit every email address I could find which might be related. So far, the silence has been deafening. (Something to keep in mind: if The App Compat Guy debugs your site for free and sends you the solution, READ THE EMAIL.) So, that didn’t get me very far.
Being fairly persistent, I also found out that Weight Watchers has a Premier Support contract, so I also tracked down their Technical Account Managers and sent them the details. Unfortunately, they haven’t made it any further. (Something to keep in mind: if you pay somebody to help you with technology, READ THEIR EMAIL.)
My persistence remaining, I also reached out to the IE Partner Outreach team. Initially it kind of went into the ether, but there are a couple of reasons behind that. First, it was the holidays, so everyone was stretched thin. Second, they wade through a LOT of email since it’s a very widely published email, and some dude asking for a random site to change who isn’t the site owner doesn’t automatically trigger a response. I found that having a Director of Product Marketing from the Internet Explorer Team CC’d on the email helped. (Something to keep in mind: build your network, don’t annoy them by over-using it, but when the time comes if the only favor you have to call in is “put up with one extra email” then call in that favor and get it done.)
So, m.weightwatchers.com and mobile.weightwatchers.com are scheduled to come off of the compatibility view list on or before February 28, 2013. So, sorry about making you sit tight for a month, but help is on the way even if I can’t get their devs to learn the beauty of x-ua-compatible for getting IE to bend to their will. Keep my honest and ping me if you don’t see it fixed. In the interim, happy tracking!