Experiencing Data Access Issue in Azure Portal for Many Data Types – 03/14 – Resolved


Final Update: Wednesday, 14 March 2018 08:20 UTC

We've confirmed that all systems are back to normal with no customer impact as of 03/14, 06:38 UTC. Our logs show the incident started on 03/14, 04:38 UTC and that during the 2 hours that it took to resolve the issue 7.4% of customers experienced issues while accessing application insights apps in azure portal.
  • Root Cause: The failure was due to an issue with one of the internal services in Application insights.
  • Incident Timeline: 2 Hours & 0 minutes - 03/14, 04:38 UTC through 03/14, 06:38 UTC

We understand that customers rely on Application Insights as a critical service and apologize for any impact this incident caused.

-suneel


Update: Wednesday, 14 March 2018 06:52 UTC

We continue to investigate issues within Application Insights. Root cause is not fully understood at this time. Some customers continue to experience data access issues in azure portal. We are working to establish the start time for the issue, initial findings indicate that the problem began at 03/14 ~04:30 UTC. We currently have no estimate for resolution.
  • Work Around: None
  • Next Update: Before 03/14 11:00 UTC

-suneel


Initial Update: Wednesday, 14 March 2018 04:55 UTC

We are aware of issues within Application Insights and are actively investigating. Some customers may experience Data Access Issue in Azure Portal. The following data types are affected: Availability,Customer Event,Dependency,Exception,Metric,Page Load,Page View,Performance Counter,Request,Trace.
  • Work Around: None
  • Next Update: Before 03/14 07:00 UTC

We are working hard to resolve this issue and apologize for any inconvenience.
-suneel




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