Experiencing Data Access for Many Data Types – 03/01 – Resolved

Final Update: Thursday, 01 March 2018 18:32 UTC

We've confirmed that all systems are back to normal with no customer impact as of 03/01, 17:40 UTC. Our logs show the incident started on  03/01, 16:05 UTC and that during the 1 hour 35 minutes that it took to resolve the issue ~35% of customers experienced data access issues.
  • Root Cause: The failure was due to a configuration issue with a dependent platform services.
  • Incident Timeline:  1 Hours & 35 minutes - 03/01, 16:05 UTC through 03/01, 17:40 UTC

We understand that customers rely on Application Insights as a critical service and apologize for any impact this incident caused.


Initial Update: Thursday, 01 March 2018 17:32 UTC

We are aware of issues within Application Insights and are actively investigating. Some customers may experience Data Access issues. The following data types are affected: Availability,Customer Event,Dependency,Exception,Metric,Page Load,Page View,Performance Counter,Request,Trace.
  • Work Around: none
  • Next Update: Before 03/01 20:30 UTC

We are working hard to resolve this issue and apologize for any inconvenience.

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