Experiencing Export Data Latency for All Data Types – 02/27 – Resolved


Final Update: Tuesday, 27 February 2018 18:00 UTC

We've confirmed that all systems are back to normal with no customer impact as of 02/27, 17:35 UTC. Our logs show the incident started on 02/27 11:00 UTC and that during the 6.5 hours that it took to resolve the issue 100% of customers experienced export data latency over 2 hours.
  • Root Cause: It was due to failures in request processing by continuous export service.
  • Incident Timeline:  6 Hours & 35 minutes - 02/27 11:00 UTC through 02/27, 17:35 UTC

We understand that customers rely on Application Insights as a critical service and apologize for any impact this incident caused.

-Deanna


Update: Tuesday, 27 February 2018 15:21 UTC

We continue to investigate issues within Application Insights. Root cause is not fully understood at this time. Some customers continue to experience export data latency over 2 hours. We are working to establish the start time for the issue, initial findings indicate that the problem began at 02/27 11:00 UTC. We currently have no estimate for resolution.
  • Work Around: None
  • Next Update: Before 02/27 17:30 UTC

-Varun


Initial Update: Tuesday, 27 February 2018 13:33 UTC

We are aware of issues within Application Insights and are actively investigating. Some customers may experience Data Latency in Continuous Export. The following data types are affected: All Data Types.
  • Work Around: None
  • Next Update: Before 02/27 16:00 UTC

We are working hard to resolve this issue and apologize for any inconvenience.
-Varun


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