Experiencing Data Access Issue in Azure Portal for Many Data Types – 01/05 – Resolved


Final Update: Friday, 05 January 2018 11:15 UTC

We've confirmed that all systems are back to normal with no customer impact as of 01/05, 10:40 UTC. Our logs show the incident started on 01/05, 09:55 UTC and that during the 45 minutes that it took to resolve the issue 11% of customers experienced data access issues while accessing through azure portal.
  • Root Cause: The failure was due to an issue in one of our dependent platform services.
  • Incident Timeline: 45 minutes - 01/05, 09:55 UTC through 01/05, 10:40 UTC

We understand that customers rely on Application Insights as a critical service and apologize for any impact this incident caused.

-Mohini


Initial Update: Friday, 05 January 2018 10:41 UTC

We are aware of issues within Application Insights and are actively investigating. Some customers may experience Data Access Issue in Azure Portal. The following data types are affected: Availability,Customer Event,Dependency,Exception,Metric,Page Load,Page View,Performance Counter,Request,Trace.
  • Work Around: None
  • Next Update: Before 01/05 13:00 UTC

We are working hard to resolve this issue and apologize for any inconvenience.
-Mohini


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