Experiencing Data Gaps for Availability Data Type – 11/04 – Resolved

Final Update: Saturday, 04 November 2017 21:21 UTC

We've confirmed that all systems are back to normal with no customer impact as of 11/04, 20:45 UTC. Our logs show the incident started on 11/04, 17:30 UTC and that during the 3 hours and 15 minutes that it took to resolve the issue some customers whose data sent to North Europe region would have experienced availability data gaps.
  • Root Cause: The failure was due to maintenance of networking device .
  • Incident Timeline: 3 Hours & 15 minutes - 11/04, 17:30 UTC through 11/04, 20:45 UTC

We understand that customers rely on Application Insights as a critical service and apologize for any impact this incident caused.


Initial Update: Saturday, 04 November 2017 17:51 UTC

We are aware of issues within Application Insights and are actively investigating. Some customers whose data sent to North Europe region experience availability data gaps The following data types are affected: Availability.
  • Work Around: Customers should ensure their availability tests are running from at least three locations to ensure redundant coverage through maintenance. Please refer to the following article on how to configure availability web tests: https://azure.microsoft.com/en-us/documentation/articles/app-insights-monitor-web-app-availability/
  • Next Update: Before 11/04 20:00 UTC

We are working hard to resolve this issue and apologize for any inconvenience.

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