Experiencing Alerting failure for Availability Data Type – 07/07 – Resolved


Final Update: Friday, 07 July 2017 17:23 UTC

Application Insights experienced Alerting failures and we've confirmed that all systems are back to normal with no customer impact as of 07/07,17:20 UTC. Our logs show the incident started on 07/07, 16:43 UTC and that during the 37 minutes that it took to resolve the issue 50% of customers whose web-tests are configured in Singapore region would have experienced alerting failures and would have data gap until 17:20 UTC.

  • Work Around:  Customers should ensure their availability tests are running from at least three locations to ensure redundant coverage through maintenance. Please refer to the following article on how to configure availability web tests: https://azure.microsoft.com/en-us/documentation/articles/app-insights-monitor-web-app-availability/ 
  • Incident Timeline: 37 minutes - 07/07, 16:43 UTC through 07/07,17:20 UTC

We understand that customers rely on Application Insights as a critical service and apologize for any impact this incident caused.

-Sapna


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