Experiencing Data Access Issue in Azure Portal for Many Data Types – 06/18 – Resolved

Final Update: Sunday, 18 June 2017 04:14 UTC

We've confirmed that all systems are back to normal with no customer impact as 6/18 03:00 UTC. Our logs show the incident started on 06/18, 02:45 UTC and that during the 15 minutesthat it took to resolve the issue 6.6% of customers experienced errors loading Application Insights data in Azure and App Analytics portals.
  • Root Cause: The issue is due to issues in one of our backend services, which is responsible for data retrieval. 
  • Lessons Learned: The Complete RCA is pending with the backend team.
  • Incident Timeline: 15 minutes 6/18 02:45 UTC through 6/18 03:00 UTC

We understand that customers rely on Application Insights as a critical service and apologize for any impact this incident caused.


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