Experiencing Data Access Issue in Azure Portal for Many Data Types – 05/17 – Resolved

Final Update: Wednesday, 17 May 2017 03:49 UTC

We’ve confirmed that all systems are back to normal with no customer impact as of 05/17, 02:55 UTC. Our logs show the incident started on 05/17, 02:40 UTC and that during the 15 minutes that it took to resolve the issue approximately 15% of customers experienced errors loading Application Insights data in Azure and App Analytics portals.
  • Root Cause: The issue is due to issues in one of our backend services, which is responsible for data retrieval.
  • Incident Timeline: 15 minutes – 05/17, 02:40 UTC through 05/17, 02:55 UTC

We understand that customers rely on Application Insights as a critical service and apologize for any impact this incident caused.


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