Experiencing Data Access Issue in Azure Portal for Many Data Types - 05/13 - Resolved


Final Update: Saturday, 13 May 2017 05:05 UTC

We’ve confirmed that all systems are back to normal with no customer impact as of 05/13, 04:45 UTC. Our logs show the incident impacted in two specific time periods at 05/13, 02:30 UTC - 02:45 UTC and 05/13, 04:15 UTC - 04:45 UTC and that during the 45 minutes that it took to resolve the issue the issue some of customers experienced errors loading Application Insights data in Azure and App Analytics portals.
  • Root Cause: Full RCA is still in progress, but preliminary RCA is pointing to issues in one of our backend service, which is responsible for data retrieval.
  • Incident Timeline: 45 minutes – Between 05/13, 02:30 UTC - 02:45 UTC and 05/13, 04:15 UTC - 04:45 UTC.

We understand that customers rely on Application Insights as a critical service and apologize for any impact this incident caused.


-suneel

Initial Update: Saturday, 13 May 2017 04:03 UTC

We are aware of issues within Application Insights and are actively investigating. Some customers may experience Data Access Issue in Azure Portal. The following data types are affected: Availability,Customer Event,Dependency,Exception,Metric,Page Load,Page View,Performance Counter,Request,Trace.
  • Work Around: None
  • Next Update: Before 05/13 06:30 UTC

We are working hard to resolve this issue and apologize for any inconvenience.
-Suneel


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