Experiencing Alerting failure for Availability Data Type – 12/09 – Resolved


Final Update: Friday, 09 December 2016 23:41 UTC

We’ve confirmed that all systems are back to normal with no customer impact as of 12/09, 11:20 PM UTC. Our logs show the incident started on 12/09, 08:00 PM UTC and that during the 3 hours 20 minutes that it took to resolve the issue, all customers must have experienced failures while creating new alerts for the apps. Existing alerts for all the apps were working as expected during the impact time.

  • Root Cause: The failure was due to recent configuration updates to one of our dependent services which caused the issue.
  • Incident Timeline: 3 hours 20 minutes – 12/09, 08:00 PM UTC through 12/09, 11:20 PM UTC

We understand that customers rely on Application Insights as a critical service and apologize for any impact this incident caused.

-Sapna


Initial Update: Friday, 09 December 2016 21:37 UTC

We are aware of issues within Application Insights and are actively investigating. Some customers may experience Alerting failure. The following data types are affected: Availability.
  • Work Around: None
  • Next Update: Before 12/10 01:00 UTC

We are working hard to resolve this issue and apologize for any inconvenience.


-Sapna


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