Experiencing issues with Metric data autocomplete for Application Analytics in Azure Portal – 09/22 – Resolved


Final Update: Thursday, 22 September 2016 21:41 UTC

We've confirmed that all systems are back to normal with no customer impact as of 9/22, 20:36 UTC. Our logs show the incident started on 9/22, 09:02 UTC and that during the 11.5 hours that it took to resolve the issue a very small set of customers would have experienced issue while using auto-complete feature for metric.
  • Root Cause: The failure was due to a code bug in the system that affected auto-complete feature for metric.
  • Lessons Learned: We have planned to place additional monitoring system in place to identify such issue in early phase.
  • Incident Timeline:  11Hours & 34 minutes - 9/22, 09:02 UTC through 9/22, 20:36 UTC

We understand that customers rely on Application Insights as a critical service and apologize for any impact this incident caused.

-Arvind


Update: Thursday, 22 September 2016 18:25 UTC

Root cause has been isolated to a code bug that is impacting auto-complete feature for metric. To address this issue we have fixed the bug and are in the process of deploying a hotfix in production services. Impact is limited to customers using auto-complete feature for metric and they will continue to experience the issue until deployment is complete. We expect this to be done in next 6 hours in all geos.

  • Work Around: None
  • Next Update: Before 09/23 00:30 UTC

-Arvind


Initial Update: Thursday, 22 September 2016 10:51 UTC

We are aware of issues within Application Insights and are actively investigating. Some customers may have noticed missing autocomplete for metric data while creating or modifying queries in the Application Analytics portal. Saved queries and users who do not rely on autocomplete will not be affected.

  • Work Around: None
  • Next Update: Before 09/22 17:00 UTC

We are working hard to resolve this issue and apologize for any inconvenience.
-Madhuri


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