Experiencing Data Access Issue in Azure Portal for Analytics Service – 06/04 – Resolved

Final Update: Saturday, 04 June 2016 03:29 UTC

We've confirmed that all systems are back to normal with no customer impact as of 6/4, 03:00 UTC. Our logs show the incident started on 6/4, 01:00 UTC and that during the 2 hours that it took to resolve the issue of 15 customers experienced data access while using Analytics service.
  • Root Cause: The failure was due to maintenance activity in dependent services.
  • Lessons Learned: We understand the root cause completely and additional steps have been taken to avoid such re-occurrences in future.
  • Incident Timeline:  2 Hours - 6/4, 01:00 UTC through 6/4, 03:00 UTC

We understand that customers rely on Application Insights as a critical service and apologize for any impact this incident caused.

-Arvind Yadav

Initial Update: Saturday, 04 June 2016 02:28 UTC

We are aware of issues within Application Insights and are actively working. Customers using Analytics Service will experience Data Access Issue in Azure Portal. We understand the root cause and actively working on mitigation.

  • Work Around: None
  • Next Update: Before 06/04 03:30 UTC

We are working hard to resolve this issue and apologize for any inconvenience.

-Arvind Yadav

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