Experiencing plan upgrade issues in Application Insights


Final Update: Wednesday, 04 May 2016 21:17 UTCWe’ve confirmed that all systems are back to normal with no customer impact as of 5/4, 21:15 UTC. Our logs show the incident started on 5/4, 17:45 UTC and that during the 3.5 hours that it took to resolve the issue, a very small percentage of our customers who would have attempted to upgrade their plans in Application Insights wouldn’t have been able to do so..

  • Root Cause: The failure was due to a missed configuration update for one of the dependent services in the plan upgrade pipeline.
  • Lessons Learned: We are in the process of adding more automation to proactively detect and avoid incidents similar to this.
  • Incident Timeline: 3 Hours & 30 minutes – 5/4, 17:45 UTC through 5/4, 21:15 UTC

We understand that customers rely on Application Insights as a critical service and apologize for any impact this incident caused.

-Arun


Initial Update: Wednesday, 04 May 2016 20:20 UTCWe are aware of issues within Application Insights and are actively investigating. Some customers who have hit their monthly quota and attempting to upgrade to a higher plan would be unable to do so.

  • Next Update: Before 05/05 00:30 UTC

We are working hard to resolve this issue and apologize for any inconvenience.
-Arun

 


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