Experiencing Data Latency for Many Data Types – 01/30 – Resolved

Final Update: Sunday, 31 January 2016 03:42 UTC

We've confirmed that all systems are back to normal with no customer impact as of 31 January 2016 03:00 UTC. Our logs show the incident started on 30 January 2016 22:00 UTC and during the incident period customers experienced latency for viewing the data..
  • Root Cause: The failure was due to one the backend node went unresponsive and not processing the data as expected. rebooting bad node resolved the issue.
  • we are closely watching our system, which is reporting healthy status at the moment.

We understand that customers rely on Application Insights as a critical service and apologize for any impact this incident caused.

-Application Insights Service Delivery Team

Update: Sunday, 31 January 2016 01:37 UTC

Root cause has been isolated to one the backend node having an issue which was impacting customer data processing . To address this issue we have rebooted the impacted node/VM. Data Processing is now working as expected. Some customers may experience data latency for few hours until all the backlogs are addressed.
  • Work Around: none
  • Next Update: Before 01/31 06:00 UTC

-Application Insights Service Delivery Team

Initial Update: Saturday, 30 January 2016 22:26 UTC

We are aware of issues within Application Insights and are actively investigating. Some customers may experience Data Latency. The following data types are affected: Availability,Customer Event,Dependency,Exception,Metric,Page Load,Page View,Performance Counter,Request,Trace.
  • Work Around:  none
  • Next Update: Before 01/31 02:30 UTC

We are working hard to resolve this issue and apologize for any inconvenience.
-Application Insights Service Delivery Team

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