Experiencing Data Latency for Metric Data Type – 8/2 – Resolved


Final Update: , 8/2/2015 12:02 UTC

We’ve confirmed that all systems are back to normal with no customer impact as of 8/2, 11:56 UTC. Our logs show the incident started on 8/2, 10:30 UTC and that during the 1.5 hours that it took to resolve the issue, a very small % of customers experienced data latency for their custom metrics data type.

Root Cause: The failure was due to misconfiguration of one of the back end services.
Lessons Learned: Pending full RCA
Incident Timeline:  1 Hour & 26 minutes - 8/2, 10:30 UTC through 8/2, 11:56 UTC

We understand that customers rely on Application Insights as a critical service and apologize for any impact this incident caused.

-Application Insights Service Delivery Team


Initial Update: , 8/2/2015 11:15 UTC

We are aware of issues within Application Insights and are actively investigating. Some customers may experience Data Latency. The following data types are affected: Metric. Only a very small subset of customer is affected and only data, related to a new custom metrics, which were created in the last 3 hours is latent.

Work Around: none
Next Update: Before 14:00 UTC

We are working hard to resolve this issue and apologize for any inconvenience.

-Application Insights Service Delivery Team

 

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