Experiencing Data Latency for Export data – 6/9 – Resolved

Final Update: Wednesday, 6/10/2015 18:22 UTC

We’ve confirmed that all systems are back to normal with no customer impact as of 6/10, 05:10 UTC. At present there should not be any data gaps for export data . Again we confirm that there was no data loss during complete incident window. Our logs show the incident started on 6/9, 01:30 UTC and it took ~28 hours to resolve the issue.

Incident Timeline:  27 Hours & 40 minutes - 6/9, 01:30 UTC through 6/10, 05:10 UTC

We understand that customers rely on Application Insights as a critical service and apologize for any impact this incident caused.

-Application Insights Service Delivery Team

Update: Wednesday, 6/10/2015 00:10 UTC

We continue to work on replaying the export data that was impacted during this incident window but it hasn't restored yet. Customer will still see data gaps for data from window 6/9 02:08 till 07:00 UTC. We provide more updates as we progress.

Next Update: Before 6/10 17:00 UTC

-Application Insights Service Delivery Team

Update: Tuesday, 6/9/2015 07:22 UTC

Root cause has been isolated to some of the processing machines which was impacting export data .To address this issue we rebooted the offending machines and now all the services are working as expected. Some customers may experience data gap for next 24 hours. We confirm that there is no data loss and all data gaps will be backfill when we start replaying data.

Work Around: None
Next Update: Before 20:00 UTC

-Application Insights Service Delivery Team

Initial Update: Tuesday, 6/9/2015 05:53 UTC

We are aware of issues within Application Insights and are actively investigating. Some customers may experience Data Latency since 6/9, 01:30 UTC while using data export feature.

Work Around: None
Next Update: Before 08:00 UTC

We are working hard to resolve this issue and apologize for any inconvenience.

-Application Insights Service Delivery Team


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