What does it take to make people not delete their accounts

I have a stats counter in www.StatCounter.com – “Free Web Tracker & Counter”, I got an email about an upgrade they did. I clicked the link and pressed ok after checking a checkbox, a millisecond after clicking I saw that I was deleting my account. A small mail to the webmaster produced this answer:

Hi Yosi,

Wait a second – did you not have to tick a box saying “I confirm that I want my account closed” ? With big red letters saying “warning”!

And you ticked it? What else can I do to stop people from automatically closing their accounts? (you’re not the first!)   

Comments (4)

  1. Darrell says:

    The funny thing is he blames the user, even though other users are obviously also having trouble understanding the page. "When you point a finger at people, realize where the other 3 are pointing."

  2. Yosi Taguri says:

    I thought it was pretty funny, He was OK and a bit frustrated.. he enabled the account.

  3. Drew Marsh says:

    People don’t read what they don’t have to… it’s a fact. Therefore for exceptional situations like this you need to be extremely blunt and add a double check. For a web interface, a simple call to window.confirm works quite well.

  4. Tim Marman says:

    Deleting an account by checking or unchecking a checkbox is a terrible thing in the first place 🙂

    At least make it a big button saying "DELETE MY ACCOUNT" or something!