Tips to find Windows Installer specific product support

Customers have mentioned having trouble finding Windows Installer support when they try to navigate the maze of Microsoft support offerings.

If you too need to find Windows Installer specific product support, the support staff dedicated to Windows Installer can be reached by

  1. For non-Premier Service accounts, see the Professional Support site

    1. Choose an option from the "Developer" row

    2. Mention key words "Windows Installer", "MSI", and "Development"

  2. For Premier Service accounts, contact your Technical Account Manager

Windows Installer product support services are provided by a dedicated team of specialists inside the larger Microsoft support organization.

If you stump these specialists with a difficult or rare issue, they have an escalation path into the Windows product group.

[Author: Robert Flaming]
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Comments (2)

  1. I guess that many developers have a MSDN subscription. Therefore it should be mentioned that your subscription includes a number of free support incidents (the number depends on your subscription level). In addition, the microsoft.public.platformsdk.msi newsgroup is a "managed newsgroup", which means that registered MSDN subscribers are guaranteed to receive an answer within two business days. See for the procedure.

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