ALM Rangers email etiquette … part 1

Article
02/21/2014

We deal with email, a LOT of email as eluded to in FAQ – How can I determine which of the 100’s of ALM Ranger emails is important to “Gregg”?.

To remain professional and efficient, we encourage all Rangers to embrace a few email etiquettes.etiquettes

controlled vocabulary improves productivity

Often described as the magic dust that allows us to filter emails effectively.
The Controlled Vocabulary Add-In was developed by Michael Fourie.
Are you using CV yet? If not, why not?!?

concise is best

If an email scrolls off the screen it is very unlikely it will ever be read.
Long emails are discouraging and usually end up in an “action later” bin 13.
Remember that a visual can potentially replace a thousand words

reply “r” versus reply “R”

Only reply all (“R”) when asked to or if everyone needs to see the reply.
See How to easily disable Reply To All and Forward in Outlook ... for more information on “r” versus “R” from ScottH.

TO versus CC

In our context we typically expect that if you are on the …

To line you need to action the email and that a response is expected.
Cc line you are included as FYI (for your information only) and not expected to respond.

spell checker is free

Unintentional auto-correction errors are bad enough to decipher at times
We should re-read our email before clicking send and remember that the spell checker is free!

Anything important we missed in this first part?