New Bing template for instant answers with Microsoft support troubleshooters

A quick update on Bing technical instant answers that contain links to our automated solutions (support troubleshooters): To improve the experience with this type of instant answer, Bing is in the process of updating their template to display a “Run troubleshooter” button. This template change should make it easier to identify the troubleshooter link and more obvious…

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Using Bing for technical instant answers and automated solutions

Bing has been providing factual instant answers (and translation instant answers) for some time now, but recently they added “technical” instant answers for questions about Microsoft products and technologies or technical support issues. My previous team built the content management system that our internal content delivery teams are now using to add technical instant answers to Bing. Here’s…

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