William Keener

Article
2/7/2020

RETIRED Engineering Program Manager responsible for Support Diagnostics and Automated Solutions

New Bing template for instant answers with Microsoft support troubleshooters

A quick update on Bing technical instant answers that contain links to our automated solutions...

Author: William Keener Date: 01/19/2015

Microsoft Support Diagnostics Self-Help (Part II)

In my last post on the Microsoft Support Diagnostics Self-Help Portal, I talked about the most...

Author: William Keener Date: 12/02/2014

Report a tech support scam to Microsoft

Scammers have been around for a while now pushing rogue security software through email messages and...

Author: William Keener Date: 11/17/2014

Looking for some automated help to troubleshoot a complex issue?

Last year we released a new version of our self-help automated troubleshooting service to replace...

Author: William Keener Date: 11/11/2014

Using Bing for technical instant answers and automated solutions

Bing has been providing factual instant answers (and translation instant answers) for some time now,...

Author: William Keener Date: 10/31/2014

I'm back!

Did anybody miss me? :) After a long hiatus from this blog I'm planning to start posting here again....

Author: William Keener Date: 10/31/2014

Big Facebook announcement

Facebook is apparently going to announce some major changes in a few minutes (1:00 PM ET). Quoting...

Author: William Keener Date: 09/21/2011

Facebook Activity - Support.Microsoft.com

Most interesting recent activity taking place for Support.Microsoft.com.

Author: William Keener Date: 04/25/2010

Become a Fan of The Microsoft Knowledge Base on Facebook

The Microsoft Knowledge Base is now on Facebook. Are you a fan yet?...

Author: William Keener Date: 04/02/2010

Detecting browser and OS via JavaScript running in the Internet zone

We're often asked how to detect the browser and OS versions via JavaScript running in the Intenet...

Author: William Keener Date: 06/22/2009

Windows Update troubleshooting

To collect the Log files to help us troubleshoot a Windows Update problem on Vista, follow these...

Author: William Keener Date: 03/24/2009

Show IE version-specific content sample

//function used to collapse content sections using a combination of the control id prefix and the...

Author: William Keener Date: 02/28/2009

Join us for a Microsoft Fix it Webcast

UPDATE: February 22, 2009 - This Webcast recording is now available here. You can RSVP to our...

Author: William Keener Date: 02/13/2009

FixIt4Me on Microsoft Answers

This Popfly application displays all threads tagged with "fixit4me" in the Microsoft Answers forums:...

Author: William Keener Date: 01/10/2009

Looking for an easy button?

If you've ever struggled to complete the steps to fix a computer problem, you're not alone! Why...

Author: William Keener Date: 01/02/2009

Microsoft Answers - for your Vista questions

My group is working with the Windows product and support teams, and the Server and Tools Online...

Author: William Keener Date: 12/31/2008

BrowserInfo

Your browser information:Source: navigator Object COPY/PASTE: document.writeln("appName:...

Author: William Keener Date: 12/20/2008

Test page - script error

This is a test page with a script error. document.sprite(something)

Author: William Keener Date: 12/16/2008

Fixing BlueScreens in Vista

UPDATE Jan 8, 2008: v1 of this content is now published here. You can continue to provide feedback...

Author: William Keener Date: 12/11/2008

How to fix BlueScreen (STOP) errors that cause Windows Vista to shut down or restart unexpectedly

Version 1 of this content is now published here. You can continue to provide feedback here or in the...