Report a tech support scam to Microsoft

Scammers have been around for a while now pushing rogue security software through email messages and fake websites, but as Kirsten Kliphouse pointed out last May they've also starting calling users on the phone and posing as technical support for a reputable company (such as Microsoft) in order to try to defraud users out of money or for other nefarious purposes. And as with any good con artist they often know something about the person they are calling, and their pitch can sound very convincing and scary. So please remember to be careful and skeptical.

If you have had a suspicious or phony support experience, Microsoft would like to hear about it so we can work with law enforcement to put a stop to these scams and bring the perpetrators to justice. Another team in my group has released a web form that you can use to report a tech support scam to Microsoft to help us catch these cybercriminals. The form is here:

Report a technical support scam to Microsoft

You can submit the report anonymously or provide contact information (in Question 10) if we can contact you if we have questions. Either way, it's a great way to go on the offensive.

For more information about how Microsoft is taking action against these scammers, see this blog post by Courtney Gregoire (Senior Attorney, Microsoft Digital Crimes Unit) about a civil lawsuit Microsoft recently filed in federal court in the Central District of California against Omnitech Support and related entities for unfair and deceptive business practices and trademark infringement.

Comments (1)
  1. John D Demby says:

    I was recently contacted (10/15/15) by a company (Tech Smiles) that told me they represented Microsoft Tech support . They told me that I was having trouble with my computer and proceeded to show me (after gave them remote) that I had been getting hacked 2,500 a group who supposedly replicated my then security program "Micro Trend".  They then went on to show me that this group show is located in Pakistan, Russia and another country that I can't remember at this time uses something called "Fabook " to infect my computer and take it over as a remote.  Since I was alarmed I allowed them to clean the computer and then I was told that I needed to pay for Lifetime support for Microsoft to monitor the security services, of which I paid $299.99 (US).  I then received a call today (10/28/15) from another person representing Microsoft telling me that the other company was a scam (which extremely angered me). They proceed to have go to the Microsoft site and show me that Tech Smiles was not associated with Microsoft, which they also had me call a number supposedly to Microsoft to confirm that I was speaking to a Microsoft representative. They showed me that several of my programs were not running and that the most essential ones needed to scan for viruses and other malware were not working.  Well after having the initial call and out of $299.99 I was then told that I needed to pay for Microsoft licensing, which has never come up before with any of the previous 5-6 computers I bought with Microsoft Windows include on all of them.  When I began to questions them and hearing so much background chatter (one thing similar with both calls) I told the gentleman who was representing himself as a tech that I would first check with Microsoft myself.  When I got on the Microsoft site myself without typing in any other extensions such as in the Microsoft search box I got a representative who was the actual Microsoft rep.  I will now attempt to get my money back from the first company who misrepresented themselves.  To all out there watch out these scammers, one sign that I now realized is that when connected to a reap Microsoft rep, you will not get all the background noise as if your talking to someone in a sweat shop. A sign that you should beware of.  These people are very convincing replicating the actual Microsoft site.

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