Using Bing for technical instant answers and automated solutions

Bing has been providing factual instant answers (and translation instant answers) for some time now, but recently they added “technical” instant answers for questions about Microsoft products and technologies or technical support issues. My previous team built the content management system that our internal content delivery teams are now using to add technical instant answers to Bing. Here’s…

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I’m back!

Did anybody miss me? 🙂 After a long hiatus from this blog I’m planning to start posting here again. For the past few years I have been working on Microsoft internal content and knowledge management systems, including a KCS verified knowledge management system used to manage the Knowledge Base. Now I’m working on support and self-help diagnostics and…

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