Windows Update troubleshooting


To collect the Log files to help us troubleshoot a Windows Update problem on Vista, follow these steps:



  1. Click here to download the GetWULogs.cmd command script, then click Save and save it to your desktop.

  2. Right-click the GetWULogs command script on your desktop, and then click Run As Administrator. Then click Run and click Continue.

  3. A command prompt window will open and copy some files to a Logs folder on your desktop.

  4. Right-click the Logs folder on your desktop, point to Send To and then click Compressed (zipped) folder. This will create a Logs.zip compressed file on your desktop (folder icon with a zipper by default).

  5. Send me an e-mail and attach the Logs.zip file from your desktop. 

GetWULogs.cmd

Comments (0)

Skip to main content