Windows Update troubleshooting

To collect the Log files to help us troubleshoot a Windows Update problem on Vista, follow these steps:

  1. Click here to download the GetWULogs.cmd command script, then click Save and save it to your desktop.

  2. Right-click the GetWULogs command script on your desktop, and then click Run As Administrator. Then click Run and click Continue.

  3. A command prompt window will open and copy some files to a Logs folder on your desktop.

  4. Right-click the Logs folder on your desktop, point to Send To and then click Compressed (zipped) folder. This will create a compressed file on your desktop (folder icon with a zipper by default).

  5. Send me an e-mail and attach the file from your desktop. 


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