Evolving WGA…

Tonight we’re announcing some new developments with WGA. The full story is here on our PressPass site where an interview with Mike Sievert, our VP of Windows Marketing, was posted earlier this evening. Building on the success we’ve had over the last year, as evidenced by the recent strong earnings announcement, we’re making some changes…

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Learning and Improving

While some time has passed since the WGA temporary service outage  we had back in August, I wanted to share some more about what we’ve learned since then and the steps we’ve been taking to prevent this sort of thing from happening again. First off, we’ve been taking another hard look at our operations and…

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So what happened?

Now that we have had time to dive into the details more on what happened that caused the temporary problems last weekend, I want to share what we found so far. We still have more work to do, but we now understand what occurred and why. We’ve also implemented several changes to prevent this kind…

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Update on Validation Issues

We’re continuing to investigate what happened but here’s a quick update to yesterday’s post. The issue with processing validations began Friday afternoon at about 3:30 PM Pacific time and through a combination of posts to our forum and customer support the issue was discovered by evening. By about 11:15 AM Pacific on Saturday morning the…

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Validation Issue Fix

We’ve been receiving reports on our forum and through customer service starting last night that Windows Vista validations have been failing on genuine systems. It looks now as though the issue has been resolved and validations are being processed successfully. Customers who received an incorrect validation response can fix their system by revalidating on our…

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Biggest counterfeit software bust… ever.

Earlier today the Chinese government and the FBI announced the largest bust of counterfeit software manufacturing or distribution ever. The bust by the Chinese Public Security Bureau (PSB) in cooperation with the FBI and help from Microsoft and others was of a syndicate, headquartered in China’s Southern Guangdong province that is estimated to have sold…

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There’s more to it than code… www.HowtoTell.com gets an update

Typically on this blog I post about issues closely related to WGA. In the interest in providing a broader context of the space in which WGA lives, I will broaden the scope of my posts and this blog somewhat. I’d like to kick off that effort today by announcing something that is exciting for me…

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Malware posing as Windows product activation

A new piece of malware identified by Symantec as ‘Trojan.Kardphisher‘ targets Windows XP users by portraying itself as related to Windows product activation.  Symantec calls the threat level “very low” but I wanted people to be aware of it. After installation and a reboot, the Trojan appears as the Windows activation screen pictured below. Only…

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Wall Street Journal article on counterfeiting

Saw an article in the Wall Street Journal today (requires login to read the whole article) that touched on how broad the counterfeiting problem is and how a number of US companies are working with the US Chamber of Commerce to educate officials in other countries about the issue. I think many people don’t realize the significant losses in…

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Reported OEM BIOS Hacks

I know many of you are aware of reports of hacks that attempt to exploit our OEM BIOS based activation. We’re aware of this type of hack and I wanted to take a minute to describe how these work and how we plan to respond. First, what is OEM BIOS based activation? Here’s a little…

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