Windows Dev Center Reports – Failures based on the faulting process

In June 2013, the Dev Center reports were updated.  Failures are now provided based on the faulty process, in addition to the faulting module which was used previously.  These changes provide another level of granularity in determining which company should be notified for each failure.  This update is beneficial for companies who use common and…

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The Three Cs of Response Satisfaction

The Windows Error Reporting (WER) platform offers software and hardware companies a way to provide helpful information to customers.  When an application stops working the WER client application that runs on Windows (since XP) detects these events and checks to see if a solution exists.  Software and hardware companies are able to create WER responses…

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Problem Steps Recorder (PSR.exe) + Windows Error Reporting = Another tool to help find solutions to software defects

Technorati Tags: PSR,WER,WER Services,Problem Steps Recorder,Repro Steps There is a bunch of information on the web about PSR and one of the best is this video on CNET:  http://cnettv.cnet.com/2001-1_53-50005144.html  as you can see a demo of the tool working for an end-user perspective, it behaves differently when invoked by WER as described below.  The key…