A checklist to help you create clear and accurate responses

We’ve had some questions and comments from our partners recently about the process of creating and publishing responses for Windows Error Reporting, so I want to give you some information that will help you create quality responses that get published quickly and really help your customers. I work on the team that approves and publishes…

0

XPROC Application Hang Cabs in Windows 7

In Windows 7, we’ve added some techniques and tools that assist with troubleshooting hangs involving multiple processes (if you’re interested in the evolutionary history, check out Ryan’s “Let There Be Hangs” series, where he describes how hang reporting has changed from Windows XP on.) With these improvements come some new concepts, terms, and techniques, which…

0

MDOP error reporting for small, midsize, and large companies

It is time to do a blog post that points to some resources about the Microsoft Desktop Optimization Pack (MDOP), since we get a lot of questions about how Error Reporting can work better for small, mid-size, and large corporations.  This is part of the Microsoft Software Assurance Program and provide many of the benefits of Windows…


Response Support Page

Announcement for release: http://blogs.msdn.com/wer/archive/2010/02/19/new-response-interface.aspx  


New response interface

Today we are deploying an update the the response tools available on https://winqual.microsoft.com   1. The life of a response – Although the lifecycle of a response can vary depending on the scenarios below the general goal of a response is to lead to a solution for the problem that was identified by Windows Error…


Windows Error Reporting Terms of Use Update

I wanted to give an update on things we are doing to make things a little easier for ISV’s, after receiving a lot of feedback and looking closely at our Terms of Use (TOU) agreement for Window Error Reporting we are making some updates.  Once to document is live on https://winqual.microsoft.com you can review the…


Advanced .NET Debugging

If you have ever wondered where a good place to start with .NET debugging this book is it!  Where as the previous Advanced Windows Debugging book had a single chapter on .NET debugging, this is an entire book dedicated to .NET debugging! Advanced .NET Debugging is authored by Mario Hewardt, who also has authored: Advanced…