It is time to do a blog post that points to some resources about the Microsoft Desktop Optimization Pack (MDOP), since we get a lot of questions about how Error Reporting can work better for small, mid-size, and large corporations. This is part of the Microsoft Software Assurance Program and provide many of the benefits of Windows Error Reporting that IT Professionals can customize. Part of the customizations enable IT Professionals to better analyze and respond to common problems within their organization.
A SpringBoard Series is available here: http://technet.microsoft.com/en-us/windows/bb899442.aspx
A great starting place to learn about all MDOP has to offer is here: http://technet.microsoft.com/en-us/windows/ff383366.aspx
For the Error Reporting Component (DEM) here are two links to videos that are worth watching: