Linking responses to failures

This blog post will provide clarification on linking responses to failures.  A previously posted blog article provides a good introduction to responses and is a recommended read. You can link a response to either a file or a failure. Associating a response to a file is accomplished through a link on the dashboard. Associating a…

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Windows Dev Center Reports – Failures based on the faulting process

In June 2013, the Dev Center reports were updated.  Failures are now provided based on the faulty process, in addition to the faulting module which was used previously.  These changes provide another level of granularity in determining which company should be notified for each failure.  This update is beneficial for companies who use common and…

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Windows Dev Center Web Services Update

Hello again. With an update coming soon to the Dev Center reports, we have made corresponding updates to the Web Service based on the reports. All of the Dev Center Reports are exposed as feeds. This allows your company to pull down all report data, including CABs, programmatically without directly connecting to the Dev Center…

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Windows Dev Center Reports Update

Hello. I’d like to provide some information on some changes available next month with the Dev Center Reports. As mentioned in “The only thing constant is change” blog, user mode reports use the Failure based approach. When symbols are not available (the most common scenario) this can sometimes make it difficult to determine the root…

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Windows Dev Center – Reports FAQ

How do I map files? How can I see Driver Reports? How can I see reports in the Product group summary? How do I make sure I see data for my Product based mappings? Where can I find information on report automation? How do I automate generating product mappings? How do I use PowerShell to…

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The only thing constant is change – Part 1

Hello it’s Kevin Hill here. I want to provide some insight into where we are heading with the WER datasets for partners.   We surveyed users of WER data on https://winqual.microsoft.com to get feedback for the direction of features, the below two themes surfaced quickly as a result: “Reduce noise” – we had a lot of…


Why You Should Use XMLHttpRequest Asynchronously

8.4% of all hangs in IE9 in the past month are caused by XMLHttpRequest objects blocking the UI thread with a synchronous request. That’s a huge number! With some manageable code changes, these hangs can be avoided, and developers can give their users a better experience across their websites. We’ll get into what’s happening here,…

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A checklist to help you create clear and accurate responses

We’ve had some questions and comments from our partners recently about the process of creating and publishing responses for Windows Error Reporting, so I want to give you some information that will help you create quality responses that get published quickly and really help your customers. I work on the team that approves and publishes…

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XPROC Application Hang Cabs in Windows 7

In Windows 7, we’ve added some techniques and tools that assist with troubleshooting hangs involving multiple processes (if you’re interested in the evolutionary history, check out Ryan’s “Let There Be Hangs” series, where he describes how hang reporting has changed from Windows XP on.) With these improvements come some new concepts, terms, and techniques, which…

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MDOP error reporting for small, midsize, and large companies

It is time to do a blog post that points to some resources about the Microsoft Desktop Optimization Pack (MDOP), since we get a lot of questions about how Error Reporting can work better for small, mid-size, and large corporations.  This is part of the Microsoft Software Assurance Program and provide many of the benefits of Windows…