Perfomance issues with Visual Studio Online – 9/8 – Resolved

Final Update: Tuesday, 8 September 2015 11:57 UTC We’ve confirmed that all systems are back to normal, with no customer impact as of September 8th 2015 11:30 UTC. Root cause for the slowness was due to a combination of high user load and a known performance issue in our service. We have applied necessary steps to mitigate…


Issues with Hosted Build and TypeScript 1.4 – 9/1 – Resolved

Final Update: Wednesday, 2 September 2015 03:02 UTC The roll back to previous deployment state is completed. We understand that customers rely on VS Online as a critical service and apologize for any impact this incident caused. Sincerely, VS Online Service Delivery Team Update: Wednesday, 2 September 2015 00:07 UTC The roll back to previous…


Issues with Application Insights Availability Data – Resolved

Final Update: Saturday, 22 August 2015 18:46 UTC Our DevOps team has rolled out a fix to our production instances. Customers should be able to see their availability data again within Application Insights. We understand that customers rely on Application Insights as a critical service and apologize for any impact this incident caused. Sincerely,Application Insights…


Performance issues with Visual Studio Online in South Central US – 8/28 – Mitigated

Final Update: Friday, 28 August 2015 23:35 UTC   The incident has been mitigated and customers should no longer experience any performance issues in South Central US. We understand that customers rely on VS Online as a critical service and apologize for any impact this incident has caused.   Sincerely, VS Online Service Delivery Team  …


Investigating login issues with AAD backed Visual Studio Online Accounts – 8/27 – Resolved

Final Update: Thursday, 27 August 2015 07:10 UTC We’ve confirmed that all systems are back to normal with no customer impact as of 08/27/2015 06:50 AM UTC. Our logs show the incident started on 08/27/2015 02:45 AM UTC. We are working with our partner team to identify the root cause of the issue. Initial investigation indicate that a…


Licensing issues with Visual Studio Online – 8/24 – Resolved

Final Update: Friday, 28 August 2015 20:55 UTC We have  confirmed that all systems are back to normal. Users should no longer see any issues with their licenses and will be able to perform all operations in accordance with their licensing levels. We have determined the root cause of the incident which was attributed to…


Investigating issues with new account sign up for Cloud Load Test – 8/24 – Resolved

Final Update: Monday, 24 August 2015 12:33 UTC This issue is by-design. All customers using Visual Studio 2013 (RTM) will experience this problem. All customers need to update to Visual Studio 2013 Update 4 Or Visual Studio 2015 to get this new service sign up to work seamlessly. Sincerely, VS Online Service Delivery Team Initial…


Unable to Queue v.Next Builds in South Central US – 8/23 – Mitigated

Final Update: Sunday, 23 August 2015 21:30 UTC The job agents have caught up.  We will have to engage in some manual processes until a permanent resolution can be applied but we should be able to avoid any future impact to our customers from this issue.  We apologize for any inconvenience this issue has caused….


Issues with Application Insights performance violations and exception event data – 8/21 – Mitigated

Final Update: Friday, 8/21/2015 22:53 UTC Between 8/19/2015 14:28 UTC – 8/20/2015 21:53 UTC and 8/21/2015 12:05 UTC – 8/21/2015 18:22 UTC, some customers may have been unable to access or store new performance violations and exception event data. We’ve confirmed that all systems are back to normal with no customer impact as of 8/21/2015…


Performance issues with Visual Studio Online – 8/21 – Resolved

Final Update: Saturday, 22 August 2015 04:35 UTC We have confirmed that all systems are back to normal with no customer impact as of 22nd August 2015 ~04:19 UTC. The issue was attributed to excessive number of calls being generated from a set of file operations. Our DevOps team has applied a mitigation in place and customers should no…