Email notification in all regions – 08/02 – Mitigated


Final Update: Friday, August 3rd 2018 23:46 UTC

We’ve confirmed that email delivery is working as expected as of 08/03/2018 21:20:45 UTC. We are sorry for any inconvenience this may have caused.

Sincerely,
Eric


Update: Friday, August 3rd 2018 00:32 UTC

The sync below is expected to run over the next 24 hours. In the meantime, if you are affected you can sign-in to VSTS using an incognito window and this should fix the problem.

Next Update: Before Saturday, August 4th 2018 00:32 UTC

Sincerely,
Tom


Update: Thursday, August 2nd 2018 20:52 UTC

Our DevOps team has identified a fix and the deployment is in progress. A sync process is required to be run after the deployment and its currently unknown how long it will take to run.

  • Next Update: Before Thursday, August 2nd 2018 23:30 UTC

Sincerely,
Eric


Update: Thursday, August 2nd 2018 16:24 UTC

Our DevOps team continues to investigate issues with email notifications. Root cause is linked to a issue with the email notification service. The problem began at July 30th 2018 12:00 UTC. We currently estimate the issue will be resolved in 5 hours

  • Next Update: Before Thursday, August 2nd 2018 20:30 UTC

Sincerely,
Brett


Initial notification: Monday, July 30th 2018 12:00 UTC

We're investigating email notifications in all regions.

Delivery of email to custom email addresses.

Email notifications are being sent to their account login address rather than their preferred email address

Next Update: Before Thursday, August 2nd 2018 15:25 UTC

Sincerely,
Brett


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