Analytics in South Central US – 08/01 – Mitigated


Final Update: Wednesday, August 1st 2018 14:35 UTC

We’ve confirmed that all systems are back to normal as of 13:46 UTC . Our logs show the incident started on 13:10 UTC and that during the 36 minutes that it took to resolve the issue. Customers experienced Analytics delays in the South Central US. Sorry for any inconvenience this may have caused.

  • Root Cause: The failure was due to a high spike in requests.
  • Chance of Re-occurrence: Low
  • Lessons Learned: We are investigating adding additional resources to prevent a repeat of the incident
  • Incident Timeline: 36 minutes – 13:10 UTC through 13:46 UTC

Sincerely,
Brett


Initial notification: Wednesday, August 1st 2018 13:59 UTC

We're investigating delays for analytics in South Central US.

Customers may see delay in retrieving analytics

Next Update: Before Wednesday, August 1st 2018 15:00 UTC

Sincerely,
Brett


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