Build Delays in West Europe – 07/30 – Mitigated


Final Update: Monday, July 30th 2018 10:49 UTC

We’ve confirmed that all systems are back to normal as of 07/30/2018 10:25 UTC. Our logs show the incident started on 07/30/2018 08:19 UTC and that during the 2 hours and 6 minutes that it took to resolve the issue. 653 of customers experienced build delays in the West Europe. Sorry for any inconvenience this may have caused.

  • Root Cause: Unknown.
  • Chance of Re-occurrence: Medium
  • Lessons Learned: We are continuing to investigate a slow database query issue that is believed to be responsible
  • Incident Timeline: 2 hours & 3 minutes – 07/30/2018 08:19 UTC through 07/30/2018 10:25 UTC

Sincerely,
Brett


Initial notification: Monday, July 30th 2018 10:12 UTC

We're investigating delays for Build in West Europe.

We are seeing increased times in acquiring build machines, this may lead to delays for some customers

Customers may see long build times or timeouts

Next Update: Before Monday, July 30th 2018 10:45 UTC

Sincerely,
Brett


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