Possible customer impacting event in all regions – 07/26 – Mitigated


Final Update: Thursday, July 26th 2018 14:50 UTC

We’ve confirmed that all systems are back to normal as of 13:55 UTC. Our logs show the incident started on 12:10 UTC and that during the 1 hour and 45 minutes that it took to resolve the issue 0.23% of customers experienced slow responses or errors accessing identity related data or in some cases may have had trouble signing in across all regions. Sorry for any inconvenience this may have caused.

  • Root Cause: The failure was due to slow DB performance, mitigated by a failover.
  • Chance of Re-occurrence: High, as the cause of the slowness is not yet fully understood.
  • Incident Timeline: 1 hour & 45 minutes – 12:10 UTC through 13:55 UTC.

Sincerely,
Mauro


Initial notification: Thursday, July 26th 2018 12:57 UTC

We're investigating a possible customer impacting event in all regions and will provide more information as it becomes available.
Customers may experience slow responses and errors accessing identity related data and in some cases may have trouble signing in.

  • Next Update: Before Thursday, July 26th 2018 13:30 UTC

Sincerely,
Mauro


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