Data imports and other asynchronous jobs are slow in all regions – 07/13 – Mitigated

Final Update: Friday, July 13th 2018 20:02 UTC

The team has implemented a short term mitigation that has allowed Data Import jobs to continue. After stopping the deployment and adding additional capacity, the issue was mitigated. We apologize for any inconvenience this may have caused.


Update: Friday, July 13th 2018 17:42 UTC

Our DevOps team continues to investigate issues with slow jobs processing. Root cause is not fully understood at this time, though it is suspected to be a regression in some steps performed as part of a deployment. The problem began at 2018-07-12 22:40 UTC. The long running Data Import jobs have completed now, and we are pending verification for other potentially active jobs. We are also in the progress of adding additional capacity to process additional jobs.


Initial notification: Friday, July 13th 2018 16:30 UTC

  • We're investigating slowness in some asynchronous jobs across all regions
  • Data Import jobs are known to be taking longer than usual to proceed
  • Other jobs may be impacted, full impact is still being determined

Next Update: Before Friday, July 13th 2018 17:05 UTC


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